Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Martinez-Lorenzana

Albuquerque,NM

Summary

Highly experienced in property management with a strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues as well as the ability to learn anything fairly quickly! I take pride in my role at any property that I am at and love to see the community and property grow.

Overview

7
7
years of professional experience

Work History

Assistant Property Manager

New Earth Residential
12.2024 - Current
  • Assisted in tenant communications to address concerns and enhance resident satisfaction.
  • Coordinated maintenance requests, ensuring timely resolution and efficient workflow.
  • Supported lease administration processes, including documentation and compliance checks.
  • Maintained accurate records of property operations and tenant information using property management software.
  • Conducted property inspections to identify maintenance needs and ensure adherence to community standards.
  • Followed up on delinquent tenants and coordinated collection procedures, bringing multiple properties down in numbers on delinquency, one of them going from $160,000.00 down to about $47,000.00.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Assisted and managed properties from 65-units to 468-units.

Property Manager

Baker Architecture & Design
04.2024 - 11.2024
  • Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
  • Coordinated property maintenance schedules, ensuring timely completion of repairs and upkeep.
  • Assisted in lease administration, preparing documents and managing application processes efficiently, brought up occupancy from 89% to 100%.
  • Monitored property budgets, tracking expenses to support financial reporting and analysis.
  • Collaborated with vendors to negotiate service contracts, optimizing cost-effectiveness of services provided.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.

Assistant Property Manager

Greystar Property Management
11.2023 - 04.2024
  • Collaborated with team members to implement marketing strategies for leasing vacant units, bringing occupancy from 90% to 96%.
  • Provided administrative support for budgeting and financial reporting activities within the property management team.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed security deposit refunds.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

Assistant Property Manager

MEB Management
05.2021 - 11.2023
  • Developed strong relationships with residents, fostering a sense of community through engagement initiatives, from having no resident events to having about 1-3 events per month when able!
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Sales Associate

Dilliards Department Store
08.2020 - 04.2021
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained knowledge of promotions and sales to effectively communicate benefits to customers.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to achieve daily sales targets and improve store performance.
  • Conducted inventory checks to maintain stock levels and minimize discrepancies.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Obtaining credit card applicants, anywhere from 3-8 per week.
  • Strong selling skills, selling anywhere from 5-12 perfumes/colognes per 8 hour shift!

Bartender/Waitress

Bartender/Waitress
02.2018 - 03.2020
  • Mixed cocktails and beverages following established recipes and customer preferences.
  • Provided exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed inventory levels, ensuring availability of supplies and minimizing waste.
  • Trained new staff on proper bartending techniques and safety protocols.
  • Coordinated with kitchen staff to ensure timely delivery of food orders to patrons.
  • Developed signature drinks that increased customer interest and sales volume.
  • Monitored bar cleanliness and organization, adhering to health and safety standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Efficient and making drawers balance at $400.00 before and after shift, able to calculate bank deposits and accurately balance all numbers.

Education

No Degree - Communications

Central New Mexico Community College
Albuquerque, NM
05.2026

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Property tours and inspections
  • Fair housing regulations
  • Tenant issue resolution
  • Leasing and sales
  • Unit inspection
  • Property management
  • Payment collection
  • Property inspections
  • Housing regulations
  • Rent collection
  • Property management expertise

Timeline

Assistant Property Manager

New Earth Residential
12.2024 - Current

Property Manager

Baker Architecture & Design
04.2024 - 11.2024

Assistant Property Manager

Greystar Property Management
11.2023 - 04.2024

Assistant Property Manager

MEB Management
05.2021 - 11.2023

Sales Associate

Dilliards Department Store
08.2020 - 04.2021

Bartender/Waitress

Bartender/Waitress
02.2018 - 03.2020

No Degree - Communications

Central New Mexico Community College

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