Destiny Mascarenas
Española,NM
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Front-End Operation Manager
Wal-Mart Supercenter
03.2024 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lead Marketing Coordinator
Santa Claran Hotel & Casino
03.2022 - 03.2024
- Partners with the Director of Marketing to oversee the day-to-day operations of the marketing department.
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Wrote and distributed press releases to increase brand visibility.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Interim Players Services Supervisor
Santa Claran Hotel & Casino
10.2022 - 12.2022
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Food & Beverage Team Lead
Santa Claran Hotel & Casino
12.2019 - 01.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Coronado High School
Gallina, NM05.2017
Skills
- Strategic Planning
- Business Administration
- Marketing
- Financial Management
- Workforce Management
- Policy Implementation
- Staff Development
- Operations Management
- Verbal and written communication
- Team Leadership
- Budget Control
- Time Management
- Key Performance Indicators
- Currency Handling
Timeline
Front-End Operation Manager
Wal-Mart Supercenter
03.2024 - Current
Interim Players Services Supervisor
Santa Claran Hotel & Casino
10.2022 - 12.2022
Lead Marketing Coordinator
Santa Claran Hotel & Casino
03.2022 - 03.2024
Food & Beverage Team Lead
Santa Claran Hotel & Casino
12.2019 - 01.2022
High School Diploma -
Coronado High School