Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Destiny Mason

Pompano Beach,Broward

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

NTT DATA Services
Sedalia, MO
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Phlebotomy Technician

Bothwell Regional Health Center
Sedalia, MO
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Obtained blood specimens by performing venipunctures and finger sticks 20 + times per day.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Security Forces Member

US Air Force
Whiteman AFB, MO
06.2019 - 01.2021
  • Patrolled grounds to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Maintained confidentiality of special reports and collected data.
  • Protected nuclear and conventional weapons.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Reviewed log records to obtain pertinent information relevant to shift.
  • Operated and maintained sophisticated communications equipment.
  • Conducted advanced reconnaissance operations and collected intelligence information.

Crew Member

Rallys Hamburgers
Lexington, KY
02.2017 - 08.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Cooked batches of food according to standard recipes.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

Associate of Science - Practical Nursing

Atlantic Technical College
Pompano Beach, FL
08.2023

High School Diploma -

Tates Creek High School
Lexington Kentucky
06.2018

Skills

  • Understanding Customer Needs
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty

Accomplishments

  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

Secret Security Clearance

Timeline

Security Forces Member

US Air Force
06.2019 - 01.2021

Crew Member

Rallys Hamburgers
02.2017 - 08.2018

Remote Customer Service Representative

NTT DATA Services

Phlebotomy Technician

Bothwell Regional Health Center

Associate of Science - Practical Nursing

Atlantic Technical College

High School Diploma -

Tates Creek High School

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Destiny Mason