Destiny Matthews
Brooklyn,NY
Summary
Diligent Clerk with 7 years of experience in postal services, mail distribution, and 5 years of customer service. Skilled in training new employees, sorting mail, and ensuring efficient dispatch. Proficient in Microsoft Office Word and Excel. Known for resolving issues, motivating team members, and implementing effective strategies to boost productivity.
Overview
14
14
years of professional experience
Work History
Clerk
United States Post Office
Brooklyn, NY
06.2019 - Current
- Provided training and guidance to new employees on postal services
- Sort outgoing and incoming mail using automated equipment
- Ensure all necessary support equipment and materials are organized for sorting
- Prepare mail for dispatch
- Followed safety procedures and provided a safe work environment for all employees.
Mail Handler Assistant
United States Post Office
Manhattan, NY
09.2017 - 03.2019
- Sorted incoming mail according to established procedures and distributed it to appropriate departments.
- Rewrapping damaged parcels.
- Assisted in loading and unloading mail from delivery trucks, sorting mail into bins, and delivering mail to other departments.
- Operated mail processing equipment and manually sorted mail.
Lead Cashier
New York Skyride
Manhattan, NY
04.2013 - 10.2015
- Providing exceptional customer service by communicating with customers, addressing problems, and resolving issues
- Operating cash registers and performing checkout functions accurately and efficiently
- Resolving cash tills when closing, ensuring the money matches the report and is stored safely
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity.
Lead Cashier
Kohls
Fresh Meadows, NY
06.2010 - 02.2013
- Trained and mentored new staff members on cashiering procedures and customer service
- Resolved discrepancies in customer invoices and refunds
- Assisting with daily store operations such as opening and closing registers, inventory management, and stocking shelves
- Monitoring check out stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Training new employees
- Proficient in Microsoft Office Word and Excel
- Handling cash registers
- Communication Skills
- Customer Service
- Computer Skills
Coarses
- Financial Accounting , Southern New Hampshire University
- Human Relations in Admin, Southern New Hampshire University
- Principals of Management, Southern New Hampshire University
Timeline
Clerk
United States Post Office
06.2019 - Current
Mail Handler Assistant
United States Post Office
09.2017 - 03.2019
Lead Cashier
New York Skyride
04.2013 - 10.2015
Lead Cashier
Kohls
06.2010 - 02.2013
Some College (No Degree) - Business Administration
Southern New Hampshire University
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