Destiny Matthews
Rancho Cucamonga,CA
Summary
Led initiatives to enhance customer service by addressing inquiries and resolving complaints effectively. Developed personalized solutions based on customer needs and conducted follow-ups to drive satisfaction. Consistently surpassed performance metrics in customer satisfaction and service quality.
Overview
7
7
years of professional experience
Work History
Server / Waitress
Joey DTLA
10.2023 - 11.2025
- I strived in providing exceptional customer service in a high-energy, fast paced environment.
- Took orders, delivered food and drinks, all while ensuring that guests had an enjoyable and seamless experience from start to finish.
- Demonstrated outstanding communication skills, attention to detail, and the ability to work well under pressure in a fast-paced environment.
Server / Waitress
Maccheroni Republic
06.2021 - 10.2023
- Executed strategies to provide outstanding service, ensuring memorable experiences for guests.
- Implemented strategies for efficient table turnover, ensuring optimal seating capacity during high-demand periods.
- Engaged with kitchen staff to streamline operations, guaranteeing prompt food preparation and delivery.
- Conducted comprehensive training for new servers, focusing on menu details and service protocols to provide consistent quality.
Customer Service Representative
Spectrum
09.2018 - 04.2021
- Managed high-volume inbound and outbound calls, providing timely and accurate information involving products, services, and account-related matters.
- Maintained up-to-date knowledge of company policies, product offerings, and industry trends to ensure accurate client support.
Education
AA - Criminal Justice
San Joaquin Valley College
01.2021
High School Diploma - undefined
Riverside Preparatory
01.2018
Skills
Customer Service/Communications Mastery
Timeline
Server / Waitress
Joey DTLA
10.2023 - 11.2025
Server / Waitress
Maccheroni Republic
06.2021 - 10.2023
Customer Service Representative
Spectrum
09.2018 - 04.2021
AA - Criminal Justice
San Joaquin Valley College
High School Diploma - undefined
Riverside Preparatory