Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Destiny Mattox

Tucson,Az

Summary

To obtain a long-term management position that utilizes my HR/Practice Managment /Billing expertise to increase opportunities for professional skills and continual growth and achievement.

Overview

20
20
years of professional experience

Work History

Practice Manager/ Billing Supervisor

Skin Concierge LLC
Tucson, AZ
12.2021 - Current
  • Credentialing and Onboarding of providers/Contracts
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Contacted insurance providers to verify insurance information and obtain billing authorization/eligibility.Investigated and resolved issues to maintain billing accuracy.
  • Advanced knowledge of MIPS/Macra requirements. Working with all departments by monitoring and reporting to achieve the highest score and bonuses.
  • Current HIPAA officer and up to date on guidelines/regulations in a surgical or medical setting.
  • Kept operations running smoothly and solved diverse problems by coordinating with patients and internal departments.
  • Inventory/Ordering/Budgets
  • Established, enforced and optimized billing procedures to streamline operations and minimize aging balances. Maintain all practice billing and collected 100k+ of "ready for collections" balances in 6 months . Increased Practice revenue by 50% in 2 years.
  • Advanced in what requirements each insurance has and updating the front office to ensure correct claims and payments
  • Initiate and conduct new hire interviewing/training. Perform staff reviews and create employee job descriptions. All Office HR
  • procedures/laws/policies. Created an employee handbook. Staff disciplinary guidance and plan of correction/action.
  • Resolve potential conflicts to ensure the patient care experience is positive. Encourage positive feedback and reviews from patients after their visit with surveys.
  • Conduct and lead staff meetings.
  • Payroll Processing and PTO tracking.
  • Crosstrained in all areas of a clinic
  • Path log and results

Assistant Manager and Biller

Az Skin Cancer
Tucson, Arizona
01.2019 - 12.2021
  • MIPS and HIPAA Officer
  • Order and Pricing of Medications administered in office. Maintain Office supply inventory/cost comparison. Submit office repairs and maintenance.
  • Advanced Knowledge of Billing and coding, Work Denials and Identify claim issues to facilitate expedited reimbursement. AR follow up / pt collections/ billing monthly statements. Maintaining payment plans
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands. Crosstrained in all Administrative Departments.
  • Referral and Authorizations
  • Initiate, review, and update healthcare records/charts, patient demographics Including setting up and preparing physician peer reviews for insurance requirements or record audits.
  • Block and modify doctor schedules when the provider requests time off and ensure all patients are rescheduled and notified. .
  • Implemented training processes for newly hired employees and supervised department leads.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Handled responsibilities successfully upon manager's absence.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation. Patient Surveys and monthly reporting on areas for improvement.

Practice Manager

NW Rheumatology
Tucson, Arizona
01.2017 - 01.2019
  • Create and send outbound Provider Referrals, monitor Inbound referrals to ensure the clinic is continuing to grow.
  • Motivated staff by offering direction and providing constructive feedback.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and implemented policies and procedures for effective practice management.
  • Communicated with patients with compassion and found solutions for patient grievances.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Found new Location for office and assisted in all aspects of the move.
  • Update Practice location with all insurance companies to not create payment delays that can be caused by moving .
  • Managed operations in accordance with budget requirements and maintained quickbooks/office bills.
  • Oversaw clinic financial management, recruitment and human resources.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Managed an onsite Infusion center and all billing and collections

Practice Manager

Gooch and Dr. Fink podiatry
Tucson, Arizona
03.2015 - 01.2017
  • Assisted in onboarding and credentialing of a new Physician and the retirement of previous physician.
  • Facilitated move to new practice location
  • Organized and directed transfer from paper charting to EHR
  • All staff HR and Policies. Created and implemented an employee handbook.
  • Payroll and Quickbooks
  • End of the day balancing
  • Consulted with clinicians to develop business strategy.
  • Cultivated close working relationships with the entire staff
  • Facilitated peer-to-peer conflict resolution and Booking time in the OR for surgery,
  • Oversee the front office team and provide support/guidance to offer the very best customer service to patients. Cross trained to cover in any administrative position.
  • Posting of charges / Billing medical records and appeals/ Monitoring daily bank deposits and insurance payments.
  • Check the daily batch to ensure billable DX, modifiers and fee slips contain all required insurance info before the clearing house

Assistant Manager

Eye Associates of Tucson
Tucson, Arizona
11.2012 - 03.2015
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Experience managing and traveling between multiple location practices. Providing communication between all locations and staff, to streamline and individualize each clinic's needs.
  • Management of 20-25 staff members.
  • Directed and led employees, supervising activities to drive productivity and efficiency. Conduct Regular staff meetings.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Supervised administrative staff of 12 delivering consistent coaching and mentoring to improve job efficiency.
  • Complied with OSHA and HIPAA regulations.
  • Oversaw clinic on site HR
  • Participated in a cooperate change over and helped staff learn new policies and procedures
  • Helped identify and correct any behavior concerns during the transition.

Patient Coordinator

Ironwood Dermatology
Tucson, AZ
03.2008 - 11.2012
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Check out a high volume of patients
  • End of day balancing
  • Referrals and Auths
  • Scrubbed Schedule for errors or data entry mistakes

Patient Care Coordinator

Lacholla Family Practice
Tucson, Arizona
12.2004 - 03.2008
  • Check in and Check out
  • Completed insurance verifications
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Displayed strong telephone, effectively handling difficult calls and triage.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Education

Diploma - Medical Admin/ Medical Assisting

International Institute of The Americas
Tucson, AZ
09.2004

Skills

  • Claims Processing
  • Medical Billing and Collections
  • Time Management
  • Staff Development and Training
  • Customer Service
  • Handling Customer Complaints
  • Office Management
  • Team Building
  • Reporting Skills
  • Attention to Detail
  • Friendly and Relatable
  • Confidence and Drive
  • Schedule Coordination
  • HR/Payroll

Additional Information

10 years of On the Job Medical Management/Billing Experience

18 years of On the job Medical Administration Experience

(References available upon request)

Timeline

Practice Manager/ Billing Supervisor

Skin Concierge LLC
12.2021 - Current

Assistant Manager and Biller

Az Skin Cancer
01.2019 - 12.2021

Practice Manager

NW Rheumatology
01.2017 - 01.2019

Practice Manager

Gooch and Dr. Fink podiatry
03.2015 - 01.2017

Assistant Manager

Eye Associates of Tucson
11.2012 - 03.2015

Patient Coordinator

Ironwood Dermatology
03.2008 - 11.2012

Patient Care Coordinator

Lacholla Family Practice
12.2004 - 03.2008

Diploma - Medical Admin/ Medical Assisting

International Institute of The Americas

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Destiny Mattox