Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny McCauley

Rembert,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Enrollment Specialist(Remote)

Get Insured America
04.2023 - 02.2024
  • Performed data entry and maintained accurate records of member enrollment information.
  • Assisted members with completing enrollment documents, such as applications and other forms.
  • Coordinated with other departments to ensure accurate data collection and reporting.
  • Assessed eligibility requirements for admission into various degree programs.
  • Advised applicants regarding admissions criteria and procedures.
  • Prepared presentations summarizing enrollment data for departmental meetings.
  • Provided technical support for existing reports, dashboards or other tools.
  • Processed payments for health insurance claims according to established guidelines.

Billing Specialist(Remote)

Kelly Services
Rembert, SC
09.2022 - 02.2023
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Kept all patient information secure and confidential.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Followed up with appropriate parties to obtain prompt payments.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Chat Support Representative(Remote)

Robert Half
Rembert, SC
08.2021 - 07.2022
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Handled inbound customer chat conversations from various websites.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Prepared US, multistate and international tax returns for business clients.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.

Member Service Representative

BroadPath Healthcare Solutions
Rembert, SC
10.2019 - 06.2020
  • Partnered with healthcare teams to address care plan management, development and implementation.
  • Reviewed medical testing requests to determine validity of diagnostic testing requests.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Identify billing or coding issues and requests re-bills, secondary billing, or corrected bills as needed
  • Provide documentation appropriately and submit corrections; or if payer error, escalate for re-processing in a professional and timely manner
  • Supported medical staff by providing organized and accurate medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Answering high incoming call volume & provide written communication for all lines of business for policyholders, agents, and strategic accounts

Tax Preparer (Remote)

Teleperformance
Fort Lauderdale, FL
03.2017 - 05.2019
  • Filed electronically through approved software programs.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.

Customer Service Associate(Remote)

Teletech
Rembert, SC
03.2016 - 04.2017
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Advised customers of alternative actions and strategies for debt repayment.
  • Identified and implemented correct solutions to client issues first-time around within established time limits.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

High School Diploma -

Crestwood High School
Sumter, SC

Skills

  • Proofreading
  • Maintains confidentiality
  • Patient charting
  • Word processing
  • Advanced Excel spreadsheet functions
  • Insurance eligibility
  • Adapting to Change
  • Leadership
  • Complaint resolution
  • [55] WPM
  • Empathy
  • P>Call center
  • P>Telephone Etiquette
  • P>Computer Navigation Proficiency
  • P>Member Support
  • P>Microsoft Office tools
  • Data Entry Skills

Timeline

Enrollment Specialist(Remote)

Get Insured America
04.2023 - 02.2024

Billing Specialist(Remote)

Kelly Services
09.2022 - 02.2023

Chat Support Representative(Remote)

Robert Half
08.2021 - 07.2022

Member Service Representative

BroadPath Healthcare Solutions
10.2019 - 06.2020

Tax Preparer (Remote)

Teleperformance
03.2017 - 05.2019

Customer Service Associate(Remote)

Teletech
03.2016 - 04.2017

High School Diploma -

Crestwood High School

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Destiny McCauley