Destiny Riser
Virginia Beach,VA
Summary
Quality-focused Property Manager with 8+ years of leasing experience. Oversaw a community of 122 units to ensure daily administration and maintenance operations. Consistently met and exceeded collection goals. Empowering leader that supports and values team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Bonaventure/FCA Management
Norfolk, VA
04.2023 - Current
- Analyzed and monitored community market conditions and economic trends to anticipate changes that could affect profitability of the property
- Monitored budgets for overall maintenance and administration operations in accordance with established property goals
- Reviewed, coded, and approved invoices from vendors
- Completed property inspections on a regular basis to ensure the physical aspect of the property
- Oversaw and contributed to leasing and renewal retention to ensure occupancy goal
- Supervised on-site employees by hiring, training, and coaching to aid in property performance
Assistant Property Manager
Bonaventure Realty Group
Virginia Beach, VA
08.2021 - 04.2023
- Conducted weekly delinquency follow ups and increased property's collections by 10%
- Assisted in improving resident satisfaction through service request follow ups, events, conflict resolution, and consistent communication
- Maintained knowledge of competition through evaluation of market conditions and trends.
- Assisted with overseeing a community of 450 units and a team of ten to ensure effective leasing, renewal, and maintenance efforts
- Communicated with attorneys regarding legal and eviction processes
- Inspected vacant units and ensured appearance of leasing office and clubhouse remained presentable
- Received the Rising Star Award within the company
Leasing Consultant
Bonaventure Realty Group
Columbia, SC
08.2020 - 08.2021
- Increased occupancy from 87% to 97% through effective leasing skills.
- Optimized resident retention, maximized tenant satisfaction, and reduced vacancies.
- Established and maintained monthly newsletter to keep residents aware of upcoming resident events and activities.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Averaged a reported SatisFact survey score at 4.8
Leasing Agent
Campus Advantage
Columbia, SC
09.2019 - 08.2020
- Maintained lease file paperwork in accordance with company policy and ensured completion of regular lease audits
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Contacted and followed up with tenants on renewal notices.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Nominated for Passion Award
Resident Director
Campus Advantage
Columbia, SC
02.2017 - 09.2019
- Supervised a team of 7 community assistants .
- Coordinated and conducted hiring process for community assistants.
- Conducted weekly meetings and 1:1 with community assistants; recommended solutions and strategies to improve resident experience and satisfaction
- Developed leadership and professional improvement activities for team members.
- Coordinated marketing events and established relationships with businesses and various organizations on campus.
- Settled tenant conflicts effectively .
Community Assistant
Campus Advantage
Columbia, SC
05.2016 - 02.2017
- Created and executed unique resident events.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Assisted in the turn and make-ready process
- Awarded for community assistant honor roll for excellent service and leadership skills.
- Nominated for Passion award.
Education
Bachelor of Science - Public Health
University of South Carolina - Columbia
Columbia, SC05.2020
High School Diploma -
Goose Creek High School
Goose Creek, SC05.2015
Skills
- Sales and marketing
- Conflict resolution
- Compliance Monitoring
- Staff Management
- Financial budgeting and reporting
- Collaboration
- Leadership
- Communication
Certification
- Currently enrolled in courses for SC Property Manager License
Timeline
Property Manager
Bonaventure/FCA Management
04.2023 - Current
Assistant Property Manager
Bonaventure Realty Group
08.2021 - 04.2023
Leasing Consultant
Bonaventure Realty Group
08.2020 - 08.2021
Leasing Agent
Campus Advantage
09.2019 - 08.2020
Resident Director
Campus Advantage
02.2017 - 09.2019
Community Assistant
Campus Advantage
05.2016 - 02.2017
Bachelor of Science - Public Health
University of South Carolina - Columbia
High School Diploma -
Goose Creek High School
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