Destiny McLendon
Enterprise,AL
Summary
Patient-focused, experienced in insurance adjudication, prior authorizations, billing, effective communication with patients, and Healthcare providers. Skilled in coordinating healthcare services and ensuring a positive patient experience. Strong attention to detail and ability to multitask in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Patient Enagagement Specialist
Finpay LLC
04.2023 - Current
- Collaborated on workflow projects, leveraging patient engagement skills.
- Acted as primary contact for workflow inquiries and training sessions.
- Ensured HIPAA compliance and secured PHI documentation.
- Maintained regular communication with healthcare providers for care coordination.
- Managed patient benefits for cost estimation using company tools.
- Analyzed self-pay data to optimize workflows.
- Updated and collaborated on system workflows with colleagues.
- Verified insurance benefits to determine patient costs.
- Effectively communicated financial responsibilities and insurance coverage
Lead Pharmacy Technician - Front Desk/Medical Billing Assistant
Progressive Pharmacy- Prime Med
03.2022 - 04.2023
- Proficient with claim adjudication; resolving prior authorizations (PA’S) .
- Demonstrated proficiency in the application of ICD-10 coding standards to ensure accurate billing and medical record keeping.
- Facilitated seamless pharmacy operations by assisting with prescription processing and patient education on medication management.
- Closely monitor pharmacy inventory levels, preventing outdated product issues.
- Delivered exceptional patient service at the front desk, handling appointment scheduling, patient check-in/out, and maintaining confidential records.
- Process and reconcile medical insurance claims to facilitate medication dispensing.
- Accurately input prescriptions into the pharmacy system for filling and processing.
- Utilized advanced knowledge of medical terminology and pharmacology to support both pharmacy and clinical staff, contributing to a cohesive patient care experience
Pharmacy Technician
CVS Pharmacy
10.2020 - 03.2022
- Proficiently receive and fill both human and veterinary prescriptions with attention to detail.
- Thoroughly process insurance information and enter patient data accurately and efficiently.
- Follow up with patients regarding their prescriptions for optimal care.
- Collaborate closely with pharmacists and utilize the pharmacy dispensing system to ensure medication handling and dispensing.
- Provide exceptional phone support, offering information to patients, insurance providers, and healthcare professionals.
Education
High School Diploma -
New Brockton High School
New Brockton, AL05.2020
Skills
- Insurance adjudication
- Patient communication and engagement
- Billing processes
- Healthcare coordination and collaboration
- HIPAA compliance
- Workflow optimization
- Cost estimation and analysis
- Prescription processing
Timeline
Patient Enagagement Specialist
Finpay LLC
04.2023 - Current
Lead Pharmacy Technician - Front Desk/Medical Billing Assistant
Progressive Pharmacy- Prime Med
03.2022 - 04.2023
Pharmacy Technician
CVS Pharmacy
10.2020 - 03.2022
High School Diploma -
New Brockton High School
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