Destiny Mcquaid
Phoenix,AZ
Summary
Dynamic and dedicated professional with extensive experience in customer service at RA Sushi Bar Restaurant. Recognized for enhancing guest satisfaction through personalized service and comprehensive menu knowledge. Proven ability to manage high-pressure situations while maintaining a friendly demeanor, contributing to increased repeat customer rates and positive feedback.
Overview
7
7
years of professional experience
Work History
Server
RA Sushi Bar Restaurant
Scottsdale, AZ
08.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Guest Experience Associate
Candytopia
Scottsdale, AZ
06.2019 - 07.2020
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Collaborated with team members to create a welcoming and memorable atmosphere for guests
- Demonstrated a strong commitment to creating lasting memories for guests by personalizing services and anticipating there needs
Host
Red Lobster
Phoenix, AZ
08.2018 - 02.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Accelerated Learning Center
Scottsdale, AZ02-2020
Skills
- Friendly and approachable demeanor
- Dedicated Work Ethic
- High-Quality Customer Engagement
- Cash Management
- Guest engagement
- Skilled in Customer Service Excellence
- Comprehensive Menu Knowledge
- Customer Satisfaction Expertise
- Efficient Learning Ability
- Time management
- Attention to detail
Timeline
Server
RA Sushi Bar Restaurant
08.2020 - Current
Guest Experience Associate
Candytopia
06.2019 - 07.2020
Host
Red Lobster
08.2018 - 02.2019
High School Diploma -
Accelerated Learning Center
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