Destiny M Green
Bermuda Dunes,USA
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Indian Palms Intervals
Indio, Ca
04.2021 - Current
- Greeted all customers and provided exceptional service throughout their visits.
- Answered phone inquiries, assisting both guests and non-guests effectively.
- Managed check-in and check-out processes, ensuring smooth guest transitions.
- Dispatched housekeeping and maintenance requests promptly to maintain property standards.
- Inspected rooms post-checkout for damages, ensuring quality control.
- Recorded incoming payments daily, including cash, checks, and card transactions.
- Scheduled vendor services as needed to uphold property operations.
- Oversaw overnight property management, maintaining safety and security.
- Resolved customer inquiries and complaints to enhance guest satisfaction experience.
- Organized team meetings to discuss goals, challenges, and operational improvements.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Premier Residential Services
Palm Desert, Ca
01.2022 - 04.2023
- Conducted property consultations with homeowners to assess needs and expectations.
- Led local operations, ensuring positive experiences for guests and homeowners.
- Maintained comprehensive knowledge of home conditions and presentation standards.
- Supervised local staff and vendors, coordinating cleaning services and supply management.
- Documented site issues with photos and reports for damage claims.
- Proactively identified quality assurance concerns and issues.
- Executed light maintenance and troubleshooting as necessary.
- Responded to guest or homeowner inquiries, resolving problems efficiently.
Receptionist
The Learning Tree Center
Palm Desert, Ca
12.2020 - 01.2022
- Provided comprehensive administrative assistance to Principal and staff, ensuring operational efficiency.
- Scheduled appointments, maintained calendar, and screened calls for Principal's office.
- Updated student and staff emergency information, including attendance records and emergency cards.
- Prepared transportation requests and responded to inquiries about field trip activities.
- Maintained information on school programs, fundraisers, and after-school activities while addressing related questions.
- Composed a variety of communications, bulletins, newsletters, and memos for school-wide distribution.
- Verified daily student attendance and entered enrollment data into attendance records.
Teacher
Boehm Child Development
Palm Desert, CA
08.2018 - 12.2020
- Established and enforced behavioral guidelines for children in classroom settings.
- Provided essential needs for children
- Supplied tools and resources for exploration during learning and play activities.
- Adapted teaching methods and materials to align with children's interests and learning styles.
- Cultivated positive relationships with children and parents to enhance communication.
Customer Service Supervisor
Walmart
Palm Desert, CA
06.2018 - 12.2020
- Trained and mentored staff in customer service and company policies.
- Managed cashier coverage and customer flow to optimize service efficiency.
- Investigated and resolved customer complaints to enhance satisfaction.
- Monitored and authorized returns, exchanges, and voids to maintain compliance.
- Maintained relationships with customers and staff
- Executed audits of paperwork to ensure accuracy and accountability.
- Operated register for money orders, check cashing, bill payments, and credit transactions.
- Performed money transfers using MoneyGram and Walmart to Walmart.
Customer Service Cashier
Pizza Hut
Palm Desert, CA
01.2014 - 01.2019
- Processed customer orders and handled transactions at cash register.
- Greeted customers upon arrival and answered phone inquiries.
- Ensured cleanliness and organization of restaurant environment.
- Assisted with additional restaurant duties as required.
Education
Some College (No Degree) - Business
Mount San Jacinto Community College
San Jacinto, CASkills
- Customer service and relations
- Problem resolution
- Appointment scheduling
- Financial recordkeeping
- Quality assurance
- Administrative support
- Effective communication
- Multitasking and organization
- Employee supervision
- Task delegation
Timeline
Customer Service Representative
Premier Residential Services
01.2022 - 04.2023
Assistant Manager
Indian Palms Intervals
04.2021 - Current
Receptionist
The Learning Tree Center
12.2020 - 01.2022
Teacher
Boehm Child Development
08.2018 - 12.2020
Customer Service Supervisor
Walmart
06.2018 - 12.2020
Customer Service Cashier
Pizza Hut
01.2014 - 01.2019
Some College (No Degree) - Business
Mount San Jacinto Community College
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