Destiny Furlong
Costa Mesa,CA
Summary
Experienced customer service professional with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
01.2024 - 03.2024
- Prevented physical access to restricted areas through stringent security measures.
- Investigated illegal or suspicious activity to ensure safety and compliance.
- Responded effectively to emergencies, minimizing risk and ensuring swift resolution.
Equipment Technician / CSR
LAZ Parking
10.2019 - 07.2023
- Handled multi-line phone calls from customers regarding parking and maintenance concerns.
- Oversaw machinery malfunction repairs, ensuring swift resolutions.
- Managed cashiering operations and traffic control at SDSU concerts.
Covid Pre-Screener
Scripps Health/LAZ Parking
10.2019 - 06.2021
- Screened patients to determine appropriate care needs.
- Documented symptoms for nurse prior to triage assessment.
- Transported prenatal patients to labor and delivery floor efficiently.
- Enforced hospital policies, including HIPAA compliance and visitation guidelines.
Medical Manufacturing Associate
Dexcom
01.2021 - 04.2021
- Tested sensors for glucose monitors for diabetes patients.
- Exchanged data with engineers and scientist to ensure the accuracy of reports.
Education
Pediatric Nursing
Long Beach City College
Long Beach, CA01.2027
Skills
- Proficient in Microsoft Office Suite
- Active listening and empathy
- Crisis management skills
- HIPAA regulations knowledge
- Patient advocacy
- Accurate medical record documentation
- Collaborative teamwork
- Hardware installation expertise
Certification
Basic Life Support (BLS) Provider - American Heart Association
AWARDS & RECOGNITION
GEM Award for Creativity, Attendance Recognition Award, Varsity Wrestling Letter
Timeline
Security Officer
Securitas
01.2024 - 03.2024
Medical Manufacturing Associate
Dexcom
01.2021 - 04.2021
Equipment Technician / CSR
LAZ Parking
10.2019 - 07.2023
Covid Pre-Screener
Scripps Health/LAZ Parking
10.2019 - 06.2021
Pediatric Nursing
Long Beach City College