Destiny Miller
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
13
13
years of professional experience
Work History
Case Manager
Youngstown State University Dean of the Students
03.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Child Protection Specialist
Cuyahoga County Department of Children and Family Services
04.2023 - 12.2023
- Conducted regular home visits to assess the safety and wellbeing of children in high-risk situations.
- Collaborated with social services, law enforcement, and other stakeholders to provide comprehensive support for vulnerable families.
- Maintained accurate records on all case activities including notes from interviews and assessments conducted with clients and families.
- Participated in multidisciplinary team meetings to discuss best practices when working with at-risk youth.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Conducted home visits, completed inspections, and interviewed family members and witnesses.
Correctional Lieutenant
Grafton Correctional Institution
06.2022 - 01.2023
- Supervised Correctional Officer and Correctional Sergeants
- Assigned to one or more posts/areas or special duty (e.g., tool control, armory, count office, mail room, transportation, visitation).
- Conducted Administrative investigations.
- Conducting security rounds of the institution inspecting living areas.
- Completed employee evaluations.
- Reviewing audit files.
- Assigning correctional officers to post and completing shift schedule.
- Maintaining control of the institution to provide for safety and security of the facility to the offender population, staff, and public by enforcing rules/regulations/policies and procedures-
- Inspected cells and conducted random searches of common areas. Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Program Leader
Neighborhood Ministries
01.2013 - 11.2014
- Temporary work level as program director working with vulnerable community families
- Experienced in managing and teaching adolescents
- Development of programs and activities for adolescents to have fun while learning in an effective after school environment
- Attended meetings, answered phones/made outgoing calls, planned recreation and entertainment activities that involved the children, helped with homework, supervised indoor/outdoor activities, clean, prepared and served food sanitized tables and chairs before and after program, took CPR/First Aid and Universal Precaution classes, and provided child care services
- Directed after school programs/activities for kids and teenagers
Education
Masters - public administration
Cleveland State University
Cleveland, OH05.2020
Bachelor of Science - Criminal Justice
Youngstown State University
05.2014
Skills
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Emergency Response
- Training and Development
- Excellent communication
Timeline
Case Manager
Youngstown State University Dean of the Students
03.2024 - Current
Child Protection Specialist
Cuyahoga County Department of Children and Family Services
04.2023 - 12.2023
Correctional Lieutenant
Grafton Correctional Institution
06.2022 - 01.2023
Program Leader
Neighborhood Ministries
01.2013 - 11.2014
Bachelor of Science - Criminal Justice
Youngstown State University
Masters - public administration
Cleveland State University
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