Destiny Millican
Newport,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart.com
02.2018 - Current
- Handled over 100's customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Learning Ambassador
Amazon
10.2016 - 02.2018
- Improved student engagement by incorporating interactive activities and real-world examples in lessons.
- Assisted in development of new curriculum materials to enhance overall learning experiences for students.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Promoted positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained accurate records of promotional events and customer interactions.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Monitored customer preferences to determine focus of sales efforts.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Educated customers on product features and answered questions regarding product use.
- Assisted customers with product selection based on individual needs and preferences.
- Managed approximately 30 calls per hour from customers
Assistant Manager
Oceans Fish And Chicken
06.2012 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Managed approximately 12 people at once
Education
GED -
Pine Bluff Ged
Pine Bluff, AR03.2024
Skills
- Technical Support
- Customer Relationship Management (CRM)
- Lead Generation
- Critical Thinking
- Follow-up Skills
Timeline
Customer Service Representative
Walmart.com
02.2018 - Current
Learning Ambassador
Amazon
10.2016 - 02.2018
Assistant Manager
Oceans Fish And Chicken
06.2012 - 10.2016
GED -
Pine Bluff Ged