Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Destiny Mitchell

Atlanta,GA

Summary

Dedicated customer service professional with extensive experience nurtured from a family-owned business background. Demonstrates loyalty, adaptability, and a strong work ethic in both team and independent settings. Known for punctuality, excellent attendance, and a passion for overcoming challenges. Retention specialist with a strong track record of consistency and persistence. Driven by individuality and ready to contribute effectively to team goals. Excels in communication and dedicated to improving customer retention rates.

Overview

5
5
years of professional experience

Work History

Account Management

ADT LLC
Atlanta
01.2022 - 06.2024
  • Resolved customer complaints and implemented retention strategies to boost loyalty and retention
  • Enhanced team productivity by 21% through effective workflow management
  • Utilized analytical skills to identify and address customer pain points
  • Collaborated with team members to develop solutions, improving customer satisfaction
  • Achieved measurable results in customer retention and team efficiency.
  • Drove up sales through the implementation of a lock rate guarantee contracts

Technical Associate

ADT
Atlanta, GA
04.2021 - 01.2024
  • Diagnose and troubleshoot technical issues using tools and software, ensuring timely resolution
  • Executed diagnostic processes, improving system uptime and reducing service interruptions
  • Utilized diagnostic tools to identify and resolve issues, enhancing operational efficiency
  • Followed verbal instructions to troubleshoot problems, contributing to seamless technical support
  • Resolved customer complaints and inquiries, enhancing satisfaction and loyalty
  • Provided detailed product and service information, leading to informed customer decisions
  • Processed orders and returns efficiently, ensuring smooth transactions and repeat business
  • Utilized problem-solving skills to address complex issues, achieving quick resolutions
  • Improved customer retention through exceptional service and timely follow-ups.

Leasing Agent

Falcon Crest Management
Augusta, GA
11.2021 - 12.2023
  • Maintain communication with prospective tenants
  • Provide tours of properties, amenities and the surrounding community
  • Respond to maintenance requests from tenants
  • Resolve tenant complaints in a timely manner
  • Establish positive relationships with tenants
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Received rent payments and tracked transactions in accounting software.

Outside Sales Representative

TruGreen Lawn Care Service
Atlanta, GA
03.2021 - 08.2021
  • Effectively achieved sales targets by personally engaging with customers and closing important deals in assigned territory.
  • Maintained knowledge of current product offerings and pricing structures.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Analyzed sales performance metrics such as conversion rates, average order size.

Packer Associate

Amazon
Stone Mountain, GA
05.2020 - 04.2021
  • Unloaded incoming shipments of product from trucks, verified contents against packing slips, and placed items in designated storage areas.
  • Organized packages according to size, weight, destination, or type of product using hand-held scanners.
  • Identified incorrect or damaged items received from suppliers and reported them accordingly.
  • Labeled packages with shipping information such as address labels or colored stickers.
  • Prepared orders for shipment by selecting proper containers and packing material.
  • Followed all safety protocols while operating packaging equipment or handling hazardous materials.

Security Officer

Borwn LLC
Atlanta, GA
01.2020 - 02.2021
  • Monitored surveillance cameras and responded to suspicious activity.
  • Operated communication systems between officers stationed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Assisted with crowd control during large events held at the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Responded to alarms and conducted investigations as required.

Overnight Stocker

Walmart
Augusta
01.2021 - 02.2021
  • Unpacked merchandise and stocked shelves efficiently, enhancing store organization
  • Collaborated with team members to solve stocking issues, increasing overnight productivity
  • Utilized analytical skills to identify inventory discrepancies, improving stock accuracy
  • Contributed to a well-organized store layout, positively impacting customer experience.

Customer Service Rep.

Apple
Augusta
11.2019 - 12.2020
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Increased store sales.

Education

Diploma -

T.W Josey High School
05.2019

Skills

  • Problem-solving
  • Time management
  • Leadership
  • Communication
  • Adaptability
  • Creativity
  • Negotiation (Tenure 3 years)
  • Customer Service (Tenure 11 years)
  • Teamwork
  • Store Organization
  • Customer Satisfaction
  • Inventory Management
  • Productivity Enhancement
  • Sales (Tenure 8 years)
  • Marketing (Tenure 4 years)
  • Technical Skills (Tenure 3 years)
  • Public Speaking
  • Research
  • Data Management and Security
  • Lease Accounting (Tenure 2 years)
  • Past Due Account Management (Tenure 3 years)
  • Account Management Experience (Tenure 2 years)
  • Confidence and assertiveness
  • Self Motivation

Accomplishments

  • Resolved customer complaints and implemented retention strategies to boost loyalty and retention.
  • Enhanced team productivity by 21% through effective workflow management.
  • Utilized analytical skills to identify and address customer pain points.
  • Collaborated with team members to develop solutions, improving customer satisfaction.
  • Achieved measurable results in customer retention and team efficiency.
  • Unpacked merchandise and stocked shelves efficiently, enhancing store organization.
  • Collaborated with team members to solve stocking issues, increasing overnight productivity.
  • Utilized analytical skills to identify inventory discrepancies, improving stock accuracy.
  • Contributed to a well-organized store layout, positively impacting customer experience.
  • Diagnose and troubleshoot technical issues using tools and software, ensuring timely resolution.
  • Executed diagnostic processes, improving system uptime and reducing service interruptions.
  • Utilized diagnostic tools to identify and resolve issues, enhancing operational efficiency.
  • Followed verbal instructions to troubleshoot problems, contributing to seamless technical support.
  • Resolved customer complaints and inquiries, enhancing satisfaction and loyalty.
  • Provided detailed product and service information, leading to informed customer decisions.
  • Processed orders and returns efficiently, ensuring smooth transactions and repeat business.
  • Utilized problem-solving skills to address complex issues, achieving quick resolutions.
  • Improved customer retention through exceptional service and timely follow-ups.

Timeline

Account Management

ADT LLC
01.2022 - 06.2024

Leasing Agent

Falcon Crest Management
11.2021 - 12.2023

Technical Associate

ADT
04.2021 - 01.2024

Outside Sales Representative

TruGreen Lawn Care Service
03.2021 - 08.2021

Overnight Stocker

Walmart
01.2021 - 02.2021

Packer Associate

Amazon
05.2020 - 04.2021

Security Officer

Borwn LLC
01.2020 - 02.2021

Customer Service Rep.

Apple
11.2019 - 12.2020

Diploma -

T.W Josey High School

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