Summary
Overview
Work History
Education
Skills
Languages
Timeline
Volunteer
DESTINY MORENO

DESTINY MORENO

Phoenix,AZ

Summary

Welcoming clerical professional with 10+ years of experience in a professional office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers and answering calls. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Professional and industrious to bringing exceptional administrative experience.

Overview

6
6
years of professional experience

Work History

SALES RECEPTIONIST

Elements Massage Spa
Phoenix, AZ
12.2018 - 12.2020
  • Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.

ASSISTANT MANAGER

YouFit Gym
Phoenix, AZ
03.2015 - 06.2017
  • Direct the hiring, training, or performance evaluations of marketing or sales sta and oversee their daily activities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.

LOAN OFFICER

Rico Te Ayuda
Phoenix, AZ
01.2016 - 01.2018


  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Advised clients on mortgage, education and personal loans.

Education

High School Diploma - undefined

SHADOW MOUNTAIN HS

Skills

  • Bilingual
  • Microsoft Word
  • Teamwork
  • Problem Solving
  • Leadership
  • Hard-working professional with 10 years of experience and a proven knowledge of conflict resolution, customer communications, and when a customer needs assessment Aiming to leverage my skills to successfully open a role at your company

Languages

Spanish
Native or Bilingual

Timeline

SALES RECEPTIONIST

Elements Massage Spa
12.2018 - 12.2020

LOAN OFFICER

Rico Te Ayuda
01.2016 - 01.2018

ASSISTANT MANAGER

YouFit Gym
03.2015 - 06.2017

High School Diploma - undefined

SHADOW MOUNTAIN HS
DESTINY MORENO