Destiny Morin
61 Pine Street
Summary
Experienced retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
MPG Corporation
11.2023 - Current
- Led daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing product availability and reducing stock discrepancies.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Implemented promotional strategies to increase sales and improve customer engagement.
- Fostered a positive team environment through effective communication and conflict resolution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manager
Nouria Energy
11.2020 - 11.2023
- Trained new team members on proper protocols and guest service standards and continued to train team members on new company directives and policies.
- Cultivated and strengthened lasting guest, vendor, and corporate relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Participated in many store merchandising resets.
- Given support to stores within and outside of my region.
- Completed internship with nouria's Learning and Development where I was able to help create learning programs that were implemented company-wide.
- Sponsor in the pilot of Champion's Program and southern region's Peer Mentor at official launch of Champion's Program.
- Assisted multiple District Managers with Area wide tasks (weekly staffing needs, led and implemented trackers to measure the district's success in contests and nouria rewards sign-ups, oversaw the Area in my District Manager's absence, and successfully communicated crucial company information to the Area)
- Manager of choice for training new store managers.
- Consistently provided support, answered operational questions, and given feedback to new and veteran managers in the district.
- Fully trained in all functions of Workday.
- Implemented new training practices that increased the operational success of my team and the store as a whole.
Shift Leader
Dunkin Donuts
04.2018 - 11.2020
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Exercised composure under pressure and in escalated customer service scenarios.
Night Stocker
Peapod By Stop & Shop
04.2017 - 11.2017
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Completed regular cycle counts and inventory audits.
- Unloaded arriving product stock and moved to store display areas.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Assistant Store Manager
Dunkin Donuts
03.2014 - 04.2017
- Reported issues to higher management with great detail.
- Created and maintained safe and secure work environments for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interacted well with customers to build connections and nurture relationships.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly and monthly inventory audits with success.
Shift Manager
McDonald's
04.2012 - 03.2014
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Key Holder
Claire's Accessories
01.2010 - 04.2012
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Managed store personnel by delegating tasks and supervising daily operations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Walked through store multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Pierced clients' ears and educated them of proper aftercare.
Education
Bachelor of Science - Psychology
University of Rhode Island
Kingston, RI05-2028
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI06-2026
High School Diploma -
Woonsocket High School
Woonsocket, RI01.2010
Skills
- Team Leadership
- Professional Relationships
- Customer relations
- Time Management
- Staff Training
- Team Member Motivation
- Performance Goals
- Positive and Friendly
- Multitasking and organization
- Problem-solving
- Operational Improvements
- Professional Development
- Mentoring
- Merchandising
Accomplishments
- Recognized by nouria's President, Tony El-Nemr, as a top performing store manager in March 2023.
- Graduated from nouria's MIT program in May 2022.
Certification
Serv-safe certified.
Timeline
Store Manager
MPG Corporation
11.2023 - Current
Store Manager
Nouria Energy
11.2020 - 11.2023
Shift Leader
Dunkin Donuts
04.2018 - 11.2020
Night Stocker
Peapod By Stop & Shop
04.2017 - 11.2017
Assistant Store Manager
Dunkin Donuts
03.2014 - 04.2017
Shift Manager
McDonald's
04.2012 - 03.2014
Key Holder
Claire's Accessories
01.2010 - 04.2012
High School Diploma -
Woonsocket High School
Bachelor of Science - Psychology
University of Rhode Island
Associate of Arts - General Studies
Community College of Rhode Island