Daniel Moseley
Kissimmee
Summary
I am the perfect detailed-oriented Customer service agent/ IT support specialist with extensive experience in telecommunications, sales, troubleshooting, and customer service. Here I am offering 4+ years of experience in customer support. I am confident in my ability to provide excellent problem solving skills whether that's talking to customers over the phone, e-mail, or chat to resolve a broad range of concerns. I Offer strong computer skills in Microsoft , Mac, and web-based applications , as well as knowledge in tier 2 and 3 support. Im always open to learn more and I cannot wait to be apart of the team!
Overview
5
5
years of professional experience
Work History
Lead Sales Representative
US Service Animals
04.2023 - 07.2024
- I established new sales strategies to increase company profits.
- I demonstrated empathy and handling difficult situations, fostering, trust, and loyalty amongst customers.
- I expedited resolution times by festively, prioritizing and managing multiple cases simultaneously.
- I communicated with clients regarding account services, statements, and balances.
- I sourced quality leads via phone, email and online chat and pitched products relevant to their needs.
- I maintained positive client business relationships to certify future sales.
- I updated customer records to ensure company database presents current client information.
- I quickly adapted in any situation by managing, coaching and mentoring sales and customer service associates.
- I Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
IT Technical Support
Optimum
04.2023 - 02.2024
- I submitted claims.
- I was able to troubleshoot im an effective timely manner while remaining my composure with frustrated clients.
- I Demonstrated ownership in troubleshooting and resolved technical issues as well as identifying trains and root causes.
- I manage billing statements.
- I Resolved, Internet, cable, TV, and phone problems as well as identifying trends, and root causes
- I Delivered exceptional service to clients via phone and email offering guidance to help them navigate the online portal
- I Promptly answered up to 50 to 65 calls per shift within company’s goal of a 98% grade feedback
- I Managed customer contacts within sales force CRM
- I also established and maintained effective relationships with customers with appropriate follow ups as needed Ability to multitask through multiple systems, as well as maintaining my patience and gaining the trust with my clients
Customer Service Rep/Technical Support
Apple
01.2021 - 03.2023
- I Delivered excellent customer service via phone and email
- I Provided information and knowledgeable assistance on customers accounts quickly and accurately
- I Filed claims and submitted request for clients
- I Answered over 60 inbound and outbound calls within the company set time frames while delivering exceptional quality of service
- I handled records, balance sheets, and income statements
- I Demonstrated professionalism and troubleshooting while resolving technical issues, as well as identifying trends, and root causes as well
- I delivered step-by-step instructions to clients regarding system issues and explain all self-service options.
- I managed customer contacts within salesforce CRM; Adhere to standard operating procedures for data capture.
Shift Manager
Taco Bell
10.2019 - 12.2020
- Managed a fully stocked inventory, ordering food and supplies as needed
- Maintained high standards of customer service in high volume, fast-paced operations
- Resolved challenging customer complaints to full satisfaction promoting brand loyalty and maximizing repeat business
- I reduced the customers wait time by quickly and effectively operating customer window and register
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High school diploma -
Liberty High School
05.2019
Skills
- Technical Support
- Creative/Analytical skills
- Product and Service Knowledge
- Experienced in multiple programs and systems such as Microsoft Excell, CRM, Genesys, Remedy, Bolt, Salesforce, Etc
- Exceptional Customer Relationship Building
- Sales Strategy Development
- Data Entry
- Remote Desktop Support
- Accounting
- Call center Experience
- Complaint Handling
Timeline
Lead Sales Representative
US Service Animals
04.2023 - 07.2024
IT Technical Support
Optimum
04.2023 - 02.2024
Customer Service Rep/Technical Support
Apple
01.2021 - 03.2023
Shift Manager
Taco Bell
10.2019 - 12.2020
High school diploma -
Liberty High School