Destiny Mossop
Brookhaven,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Tiff Treats
01.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Data Entry Clerk
TechVisions
01.2020 - 01.2022
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Manager
Aldo Shoes
01.2018 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Customer Service Representative Remote
CVS Pharmacy
01.2018 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Coral Glades High
Coral Springs, FL06.2012
Skills
- Verbal and Written Communication
- Sales and Marketing
- Employee Training
- Issue and Conflict Resolution
- Time Management
- Customer Relationship Management
Timeline
Manager
Tiff Treats
01.2023 - Current
Data Entry Clerk
TechVisions
01.2020 - 01.2022
Manager
Aldo Shoes
01.2018 - 01.2021
Customer Service Representative Remote
CVS Pharmacy
01.2018 - 01.2019
High School Diploma -
Coral Glades High
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