Destiny Moultrie

In a call center type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or universal support needs

• Providing a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
• Effectively responds to customer requests via phone and email, as well as answer questions and inquiries
• Applying great Marketing skills by Selling the property over phone calls
• Trained and studied Collections and Leasing
• Assisted with the new launch of Lease to Lead
• Collaborated with leasing team to help assist residents with inquiries or request, payments, applications, and any additional help the resident needs

• Answered Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Opened new accounts
• Managed Credit Card payments and sent out new Cards to customers.
• Reviewed and provided different card promotions
• Assisted with fraudulent transactions.
• Increased Credit limits
• Used highly effective selling skills while properly engaging and representing solutions to customers
• Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
• Provided each customer with exceptional service by listening to their concerns and answering their questions
• Established relationships with all stakeholders, including management, local leaders, and community members through active listening, and positive engagement
• Reached out to different Warranty Companies to assist Customers with broken furniture
• Created driving routes using a mapping system
• Uploaded reports from drivers after repairs have been finished in the home. Sent out finished reports to warranty companies
• Managed technician lunch times and schedules
• Used Management systems