Destiny Mullen
Winona,MN
Summary
Proven Manager with a track record of enhancing operational efficiency and customer satisfaction at Aspen Dental. Skilled in team leadership, complex problem-solving, and budget control, achieving significant revenue growth. Excels in staff training and development, demonstrating exceptional verbal communication. Prioritizes safety and quality, ensuring a professional environment for both employees and patrons. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Aspen Dental
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager of Park and Rec
City Of Hokah
07.2018 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Coordinated Scheduled for all programs for Employees, games, swim lessons, etc.
- Developed Detailed plans for each recreation for the families
- Cleaned and maintained the areas in use
Cashier
Festival Food Management
09.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Carroll's Popcorn And Frozen Yogurt
09.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate of Cosmetology - Cosmetology
Minnesota State College-Southeast Technical
Winona, MN08.2025
No Degree - Emergency Medical Technician
Western Technical College
La Crosse, WI01.2022
High School Diploma -
La Crescent Senior High School
La Crescent, MN06.2021
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Management
- Customer Relationship Management (CRM)
- Marketing
- Decision-Making
- Computer Skills
- Customer Service
- Hiring and Training
- Negotiation
- Budget Control
- Punctual
Timeline
Manager
Aspen Dental
09.2022 - Current
Cashier
Festival Food Management
09.2020 - 06.2021
Cashier
Carroll's Popcorn And Frozen Yogurt
09.2019 - 02.2020
Manager of Park and Rec
City Of Hokah
07.2018 - 08.2023
Certificate of Cosmetology - Cosmetology
Minnesota State College-Southeast Technical
No Degree - Emergency Medical Technician
Western Technical College
High School Diploma -
La Crescent Senior High School