Destiny Murphey
NeuroRestorative
BRANDON,FL
1
Certification
3
years of professional experience
Compassionate Caregiver specializing in personalized support for individuals with diverse needs. Delivered emotional connections and maintained safety standards while training new staff. Committed to fostering meaningful relationships through reliable care and effective problem-solving.
Work History
Care Giver
3 Years 3 Months- Provided personalized care to individuals with varying needs, enhancing daily living activities.
- Maintained a safe and clean environment by adhering to safety protocols and procedures.
- Trained and mentored new caregivers on best practices in patient care techniques.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
2 Years 7 Months- Managed high-volume calls while maintaining quality service standards and response times.
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new representatives on product knowledge and effective communication techniques.
- Implemented process improvements that reduced call handling time by streamlining workflows.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Skills
Elderly care
First aid and safety
Time management
Analytical skills
Customer relationship management (CRM)
Call center experience
Issue resolution
Patient communication
Dispute mediation
Customer complaints
Assistance with billing
Follow-up
Critical thinking
Respectful and compassionate
Certification
- First Aid/CPR Certified
- CPI Certified
Timeline
Customer Service Representative
OneTouch Direct
07.2023 - 02.2026Read More
Care Giver
NeuroRestorative
05.2023 - CurrentRead More
Spoto High School
High School Diploma
Read More