Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Murray

Baltimore,MD

Summary

Friendly POS Cashier offering expertise in POS system operations, customer service and scanner and scale operations. Positive and flexible individual with 1 year of experience working in Grocery retail environments. In-depth knowledge of store policies, including returns and exchanges. Excellent communication, organizational and time management skills. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Friendly POS Cashier offering expertise in POS system operations, customer service and scanner and scale operations. Positive and flexible individual with 4 years of experience working in fast paced retail environments. In-depth knowledge of store policies, including returns and exchanges. Excellent communication, organizational and time management skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Punctual and honest with solid background in growing environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier,P.S & Overnight Stock

Harris Teeter Grocery Store
Baltimore, MD
08.2021 - Current
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Sold lottery tickets and fish and game licenses.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Completed file maintenance log for price discrepancies.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Lifted up to 45 pounds at once and used forklift to move heavier loads.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned customer service and host of positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Integrated warehouse operations with existing and new business processes.
  • Implemented efficient strategies to improve processes, systems and behavior.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Performed freight processing functions, assisting associates with irregularities in unbalanced freight.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Education

High School Diploma -

Augusta Fells Savage Institute Of Visual Arts
Baltimore, MD
05.2014

Skills

  • Merchandise Packaging
  • Customer Complaint Resolution
  • Telephone Reception
  • Price Identification
  • Cooperative Attitude
  • Sweeping and Mopping
  • Belt Conveyors
  • Stockroom Management
  • Rewards Programs
  • Layout Assistance
  • Stocking and Replenishing
  • Work Task Prioritization
  • Credits and Refunds
  • Inventory Stocking
  • Basic Math Functions
  • Shelving Items
  • Cash Register Operation
  • Station Preparation
  • Operating Telephones
  • End Cap Placement
  • Calculation of Discounts
  • Collecting Information
  • Staff Assignments
  • Managing Phone Systems
  • Food and Beverage Experience
  • Dispensing Lottery Tickets
  • Coupon Redemption
  • Answering Customer Questions

Timeline

Customer Service Cashier,P.S & Overnight Stock

Harris Teeter Grocery Store
08.2021 - Current

High School Diploma -

Augusta Fells Savage Institute Of Visual Arts
Destiny Murray