Destiny Neomi Avila

• Leasing Agent | Westlake Gardens & Bella Terra – AVPM Corp
• Provided high-quality customer service to residents and prospects in a fast-paced environment.
• Generated 5+ new prospects weekly by conducting tours, engaging with walk-ins, and responding promptly to inquiries.
• Verified employment, rental history, and background information to qualify applicants.
• Maintained daily communication with applicants regarding application status, move-in dates, and pricing estimates.
• Collaborated closely with maintenance and office staff to support organized operations and smooth move-ins.
• Prepared show units and ensured the property remained clean and presentable for tours.
• Answered calls, created work orders, resolved resident concerns, and documented issues professionally and efficiently.

Receptionist | Burnett’s Staffing – Assigned to HP EnviroVision, Grand Prairie

• Learned and applied clear, effective communication while supporting daily front-office operations.
• Greeted visitors, assisted with onboarding new hires and rehires, and ensured all documents were processed accurately.
• Maintained organized and up-to-date digital records and physical filing systems.
• Answered incoming calls and directed clients, employees, and vendors to the appropriate personnel.
• Prepared, stamped, and sent outgoing mail while supporting general office maintenance and organization.
• Assembled weekly paycheck stubs and live checks and delivered them to supervisors with accuracy and confidentiality.

• Maintained organization and focus while managing computer-based tasks and answering phone calls to schedule appointments.
• Learned and applied knowledge of lumber sizes, weights, and identification requirements to accurately issue tags and track materials.
• Uploaded and reported photos of lumber into the company system to support safety documentation and compliance.
• Greeted clients with professionalism and a positive attitude, creating a welcoming environment.
• Managed and responded to important emails daily, using them as the primary method of communication with internal staff and external partners.

Customer Service Representative (Remote/On-Site)

• Managed over 30 inbound calls daily, assisting clients with credit card payments and account inquiries.
• Explained credit card categories and calculated applicable interest to help customers avoid late fees and additional charges.
• Demonstrated strong multitasking skills by using a learning-guide system while actively engaging with customers.
• Entered detailed account notes, filed complaints, and processed updates accurately and efficiently.
• Maintained a professional and supportive tone to ensure a positive customer experience.