Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Newton

Macon

Summary

Customer service and sales professional, adept at driving impactful results. Demonstrated ability to cultivate strong client relationships, resolve issues efficiently, and most importantly, adapt to ever-changing needs. Proficient in communication, problem-solving, and teamwork, ensuring dependable collaboration and goal achievement. Experienced in cash handling, customer service, and transaction processing in fast-paced retail settings. Leveraging strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Notably, a track record of maintaining accuracy and resolving conflicts with finesse. Experienced in team leadership, strategic planning, and operational management. Utilizing effective communication and organizational skills to drive project success. Notably, a track record of fostering highly productive work environments and consistently achieving set goals. Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Manager

AutoZone
05.2023 - 08.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Cashier Floor Supervisor

Kroger
11.2019 - 03.2023
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Boosted employee morale with regular feedback sessions and recognition of hard work and dedication.
  • Increased employee retention by providing ongoing training and support to cashier staff.
  • Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Ensured all cashiers adhered to company policies and procedures, maintaining a high level of professionalism at all times.
  • Reduced wait times for customers through effective management of cashier team.
  • Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
  • Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
  • Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.

Cashier

Dicks Sporting Goods
11.2017 - 09.2019
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Southwest Highschool
Macon
05-2020

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Motivational skills
  • Strategic planning
  • Goal setting
  • Persuasive negotiations
  • Analytical problem solver
  • Training and development
  • Multidisciplinary team leadership

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing

Timeline

Sales Manager

AutoZone
05.2023 - 08.2024

Cashier Floor Supervisor

Kroger
11.2019 - 03.2023

Cashier

Dicks Sporting Goods
11.2017 - 09.2019

High School Diploma -

Southwest Highschool

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Destiny Newton