Destiny Newton
Queens
Summary
Dynamic and detail-oriented professional with a proven track record, excelling in customer engagement and relationship-building. Proficient in sales, phone etiquette, and data entry, I leverage my strong communication skills to enhance client satisfaction and drive business growth. Committed to delivering exceptional service and fostering positive long-term client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Service Representative
Crunch Fitness
01.2025 - Current
- Facilitated new member onboarding processes, ensuring smooth transitions into the fitness community.
- Maintained accurate records of membership accounts and transactions using internal software systems.
- Assisted prospective and established members in person or by telephone.
Sales and Marketing Associate
Footlocker, Footlocker
09.2024 - 01.2025
- Utilized point-of-sale systems to manage inventory levels and streamline order processing.
- Provided exceptional customer service, resolving issues promptly and ensuring long-term client retention.
- Expanded client base through effective networking and relationship-building strategies.
Shift Leader, Bookkeeper, Greeter, Cook
Wingstop
08.2023 - 12.2024
- Supervised daily operations, ensuring team adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries, maintaining a focus on enhancing guest satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier, Bookkeeper, Retail Sales Associate
Ideal Supermarket
04.2022 - 07.2023
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Maintained organized cash register area to ensure compliance with company standards.
- Assisted customers with inquiries, providing information on products and promotions.
- Handled cash, credit, and electronic payment methods while adhering to security protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Babysitter
Melissa Jackson
08.2020 - 11.2022
- Supervised children's activities, ensuring safety and engagement throughout sessions.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Communicated effectively with parents regarding daily activities and child development progress.
Camp Counselor
Rochdale Village Community Center
05.2021 - 08.2021
- Supervised daily activities and ensured safety of campers in various recreational programs.
- Facilitated engaging group games and activities to promote teamwork and social skills among participants.
- Assisted in planning and organizing weekly schedules to enhance camper experience and participation rates.
- Communicated effectively with parents regarding camper progress, behavior, and event updates.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Office Scribe
Rochdale Village Community Center
05.2020 - 09.2020
- Assisted in documenting meeting notes and action items for community programs.
- Organized and maintained accurate records of participant information and program activities.
- Collaborated with team members to streamline communication processes within the center.
- Supported event planning efforts by preparing materials and coordinating logistics.
Education
Business Technology Early College High School
Queens Village, NYBachelor of Science - Nursing
St. John’s University
Queens, NYSkills
- Data entry proficiency
- CRM software expertise
- Up-selling techniques
- Attention to detail
- Phone etiquette
- Medical terminology
- Record keeping
Certification
Security Certfication
Timeline
Membership Service Representative
Crunch Fitness
01.2025 - Current
Sales and Marketing Associate
Footlocker, Footlocker
09.2024 - 01.2025
Shift Leader, Bookkeeper, Greeter, Cook
Wingstop
08.2023 - 12.2024
Cashier, Bookkeeper, Retail Sales Associate
Ideal Supermarket
04.2022 - 07.2023
Camp Counselor
Rochdale Village Community Center
05.2021 - 08.2021
Babysitter
Melissa Jackson
08.2020 - 11.2022
Office Scribe
Rochdale Village Community Center
05.2020 - 09.2020
Business Technology Early College High School
Bachelor of Science - Nursing
St. John’s University
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