Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Norman

Killeen,TX

Summary

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-fil-A
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Trainer

Chick-fil-A
04.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Escrow Assistant

Monteith Abstract & Title Company
03.2022 - 03.2023
  • Maintained open communication with lenders, brokers and borrowers.
  • Scheduled signings and gathered required paperwork.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Forwarded title clearing documentation to title officer for approval.
  • Followed-up on status of releases, policies, and return of recorded documents.
  • Studied and clarified buyer, seller and lender instructions to determine escrow requirements.

Team Leader

Chick-fil-A
05.2017 - 02.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Education

No Degree - Education

Austin Community College
Round Rock, TX
05-2025

High School Diploma -

Harker Heights High School
05.2021

Skills

  • Drawer Assignments
  • Demand Fulfillment
  • Rewards Programs
  • Project Scope Evaluation
  • Guest Satisfaction
  • Team Supervision
  • Task Delegation
  • Team Motivation
  • Cash Handling
  • Decision-making capabilities
  • Flexible Schedule

Certification

CPR Certificate

Food Handlers License

Timeline

Shift Leader

Chick-fil-A
04.2023 - Current

Trainer

Chick-fil-A
04.2023 - Current

Escrow Assistant

Monteith Abstract & Title Company
03.2022 - 03.2023

Team Leader

Chick-fil-A
05.2017 - 02.2022

High School Diploma -

Harker Heights High School

No Degree - Education

Austin Community College

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Destiny Norman