Destiny O'Bryant
Las Vegas,NV
Summary
I am a self motivated, multi tasking, outgoing ,focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Great Deal Automotive Service
Las Vegas, NV
01.2023 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming calls and directed callers to appropriate department or employee.
- Facilitated communication between different departments within the organization.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
Bartender
Taco Mac Restaurant
Conyers, NV
01.2024 - 12.2024
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Arranged bottles and glasses behind bar to make attractive displays.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted frequent visitors by name and explained new promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
sudo bar and grill
Ellenwood , GA
09.2020 - 06.2024
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Collected and organized daily till totals and tips.
- Greeted frequent visitors by name and explained new promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- create
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Agent Services Representative
C3 Customer Contact Channels
Las Vegas, NV
10.2020 - 04.2022
- Strengthened customer retention by offering discount options.
- Handled escalated calls from other agents or supervisors when necessary.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries in a timely and professional manner.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Basic High School
Henderson 06-2012
Timeline
Bartender
Taco Mac Restaurant
01.2024 - 12.2024
Administrative Assistant
Great Deal Automotive Service
01.2023 - Current
Agent Services Representative
C3 Customer Contact Channels
10.2020 - 04.2022
Bartender
sudo bar and grill
09.2020 - 06.2024
High School Diploma -
Basic High School
Similar Profiles
Gurlal SinghGurlal Singh
Customer Service at Deal With Customers And Provide Them Best ServiceCustomer Service at Deal With Customers And Provide Them Best Service
Darlene KaschDarlene Kasch
Accounts Receivable, Cash Application at Cox Automotive-NorthEast Great DaneAccounts Receivable, Cash Application at Cox Automotive-NorthEast Great Dane
William OBrienWilliam OBrien
VP New Business Development, New England at Northeast Great Dane / Cox AutomotiveVP New Business Development, New England at Northeast Great Dane / Cox Automotive
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club