Destiny O'Neill
Louisville,KY
Summary
Professional encouraging manager with exemplary customer service skills and an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Tacobell
07.2018 - 07.2022
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Crew Member
McDonald's
07.2017 - 07.2018
- Operated cash registers and POS systems, handling over $1000 in cash daily.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from the management team.
- Worked front counter, drive-thru, and other areas.
Education
Associate of Applied Science - Business Management
Jefferson Community And Technical College
Louisville, KY05-2025
High School Diploma -
Nelson County Highschool
Bardstown, KY05-2020
Skills
- Market analysis skills
- Collaboration and rapport building
- Conflict resolution methods
- Effective time management
- Documentation and reporting
- Task delegation
- Team skill enhancement
- Inventory management
- Coaching and mentoring
- Problem resolution
- Attention to detail
- Critical thinking
- Problem-solving
- Data-driven decision making
Certification
- [Welder Helper], [Jefferson Community and Technical College] - [2023]
- [General Business], [Jefferson Community and Technical College] - [2024]
Timeline
Manager
Tacobell
07.2018 - 07.2022
Service Crew Member
McDonald's
07.2017 - 07.2018
Associate of Applied Science - Business Management
Jefferson Community And Technical College
High School Diploma -
Nelson County Highschool
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