Destiny Ortega
Summary
Seasoned [Job Title] bringing proven skills in negotiating, preparing and finalizing [Type] agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Apartment Leasing Agent
Azam Farooqui
04.2024 - 04.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
Front Desk Receptionist
Bay Oaks Pediatric Dentistry
11.2023 - 04.2024
- Answered phone calls - Scheduled and managed appointments - Provided customer service as needed - Managed files and other administrative tasks as requested
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer service/ cashier Manager
McDonald's
11.2020 - 04.2021
- Took customer orders - Assisted with back room stock and inventory - Operated as front counter and drive thru cashier
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Retail/ Sales
Underground by Journeys
06.2020 - 10.2020
- Assisted with back and front inventory - Assisted with customer service as needed - Check all the merchandise and organize it in order - Make sure nothing is damage
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
Education
Associates - Medical Assisting
Northwest Educational Center
Houston, TX09.2024
Skills
- Bilingual- English/Spanish
- Friendly/Polite
- Fast Learner
- Customer Service
- Communication Skills
- Strong negotiation
- Fair Housing Regulations
- Team Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Apartment Leasing Agent
Azam Farooqui
04.2024 - 04.2024
Front Desk Receptionist
Bay Oaks Pediatric Dentistry
11.2023 - 04.2024
Customer service/ cashier Manager
McDonald's
11.2020 - 04.2021
Retail/ Sales
Underground by Journeys
06.2020 - 10.2020
Associates - Medical Assisting
Northwest Educational Center