Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Owens

Dillon,SC

Summary

Proven professional with a background at Waffle House, adept in customer service and cash handling. Excelled in maintaining high satisfaction levels through effective problem-solving and strong multitasking abilities. Demonstrated exceptional team collaboration and complaint handling, significantly enhancing guest experiences and fostering repeat business. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience

Work History

Waitress

Waffle House
06.2023 - 03.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Front Desk Clerk

South of the Border
02.2022 - 04.2023
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Dillon High School
Dillon, SC
05.2023

Skills

    Customer Service

    Strong multitasking

    Greeting guests

    Team Collaboration

    Cash Handling

    Cleanliness

    Order Taking

    Sales expertise

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Complaint Handling

Timeline

Waitress

Waffle House
06.2023 - 03.2024

Front Desk Clerk

South of the Border
02.2022 - 04.2023

High School Diploma -

Dillon High School

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Destiny Owens