Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Padgett

Charleston,WV

Summary

Dynamic Certified Nursing Assistant with proven expertise in patient care and HIPAA compliance, honed at Princeton Community Hospital. Excelled in delivering compassionate care, enhancing patient wellbeing, and ensuring privacy. Adept at managing high-stress situations and resolving customer disputes, demonstrating exceptional teamwork and medical terminology knowledge. Achieved significant improvements in patient satisfaction and loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Certified Nursing Assistant

Princeton Community Hospital
04.2024 - 09.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Representative

Work From Home
06.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Cashier

    Gabes, Gabriel Brothers
    12.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

    • Education

    High School Diploma -

    Mount View High School
    05.2022

    Skills

    • Patient Care
    • HIPAA Compliance
    • Reliable team player
    • Direct Patient Care
    • Collecting vital signs
    • Compassionate
    • Electronic Charting
    • Medical terminology knowledge
    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
    • Data Entry
    • Call center experience
    • Computer Proficiency
    • Money handling abilities
    • Complaint Handling
    • Microsoft Excel
    • Payment Processing
    • Client Relations
    • Complaint resolution
    • Customer satisfaction measurement
    • Professional telephone demeanor
    • Scheduling
    • Follow-up skills
    • Call Management
    • Product Knowledge
    • Paperwork Processing
    • Appointment Scheduling
    • Order Processing
    • Documentation
    • Administrative Support
    • Microsoft PowerPoint
    • Clerical Support

    Timeline

    Certified Nursing Assistant

    Princeton Community Hospital
    04.2024 - 09.2024

    Customer Service Representative

    Work From Home
    06.2023 - 12.2023

    Cashier

    Gabes, Gabriel Brothers
    12.2022 - 05.2023

    High School Diploma -

    Mount View High School

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    Destiny Padgett