Destiny Parker
Rocky Mount,NC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 5+ years of relevant work experience to your team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UNC Health Care
01.2022 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
Apple
09.2019 - 12.2021
- Providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
High school diploma or GED - undefined
Southwest Edgecombe High School
Skills
- Appointment Scheduling
- Problem-Solving
- Patient identity verification
- Registration management
- Registration and Admissions
- Customer Service
- Patient check-in
- Scheduling Diagnostic Procedures
- Call Screening
- Medical Billing
Certification
- Certified Dental Assistant I
Timeline
Patient Access Representative
UNC Health Care
01.2022 - Current
Customer Service Representative
Apple
09.2019 - 12.2021
High school diploma or GED - undefined
Southwest Edgecombe High School
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