Destiny Payton-Williams

Work History

CEO/Owner

Madonni Group LLC

09.2013 - Current

Marketing and project management for development of storefront, as well as repairs, upgrades, and logistics
Successfully managed applications including Shopify, eCommerce, and sales force
Supervised a team of 10, that maintained operations of E-commerce and in-store platform
Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Managed financial, operational and human resources to optimize business performance. Increased profit by more than 300%
Formulated and executed strategic initiatives to improve product offerings and worked with leadership to improve processes, procedures, and practices.
Analyzed industry trends and tracked competitor activities to inform decision making.
Cultivated company-wide culture of innovation
Maintained P&L and shouldered corporate fiscal responsibility.
Created succession plans to provide continuity of operations during leadership transitions.
Cultivated forward-thinking, inclusive and performance-driven company culture
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Devised and presented business plans and forecasts to potential investors and lenders,
Monitored key business risks and established risk management procedures.
Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

Senior Sales Manager

Wyndham Destinations

04.2013 - 05.2020

Adhere to and administer sales policies and guidelines by representing ethical, moral and professional mannerisms
Create and maintain motivating environments in high level sales
Gave benefit-oriented, polished presentations educating on product in turn driving dramatic revenue growth across multiple sales channels.
Deliver required sales targets by using strong negotiation and persuasion skills, closing transactions daily
Coached and counseled sales personnel, assisting with successful selling methods, helping direct report sales representatives reach targets.
Established cultivated and maintained solid business relationships with new or existing customers.
Recruited, hired, trained, and counseled top-level talent. Teaching best practices, procedures, and sales strategies to add value and expertise to sales department.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Assistant Property Manager

RAM Partners, LLC

Nashville, NC

05.2009 - 03.2013

Administrate and procure apartment rental for property in its entirety
Manage accounts payable and receivable
Following through timely with credit checks, approvals, renewals market surveys,
Follow up with Yardi, AMSI, Rent Safe Net, Rent Roll, Quick Check and various other systems
Oversee marketing for apartment community through community functions, events, and networking and communications skills
Responsible for overall property management and eliminating resident issues and over all needs.
Performed data entry for shipping orders and invoicing
Provided administrative support to senior level executives

Flight Attendant

Pinnacle Airline

04.2005 - 05.2009

Experienced providing exceptional customer service with food and wine/spirits etiquette as AFT/First Class attendant
Trained in emergency CPR, egress, and commands for passenger to provide first aid.
Resolve passenger conflict while using excellent customer service skills in addressing issus and medical emergencies during flights.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Collaborated with flight crew to maximize safety and comfort of customers onboard aircraft.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Offered personalized assistance to children, elderly and passengers with special need, as well as assisted passengers in boarding and deplaning aircraft.
Performed pre-flight cabin checks to maintain operational safety equipment.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Realtor/Lead Specialist

RE/MAX GREATER ATLANTA

05.2004 - Current

Buyers/Listing agent with RE/MAX
Developed and implemented systems to track customer feedback and satisfaction.
Assigned to on-site sales involving new construction and conversions in condominiums and single- family homes.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Developed effective improvement plans in alignment with goals and specifications.
Helped meet changing demands by recommending improvements to business systems or procedures.
Collaborated with internal departments to align marketing campaigns.

Assistant Manager

AMBERCROMBIE & FITCH

01.2002 - 05.2006

Facilitate stores overall look and organization
Recruit, manage, hire, train employees for store needs
Set-up displays and helped with promotional materials
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Established and coordinate, priorities, maintained schedules, meetings and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Summary

Overview

Work History

CEO/Owner

Senior Sales Manager

Assistant Property Manager

Flight Attendant

Realtor/Lead Specialist

Assistant Manager

Education

Bachelor of Science - International Business/Marke&ng

Bachelor of Arts - Performing Arts

MBA - Psychology

No Degree - Real Estate

No Degree - Real Estate

Skills

Certification

Timeline

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