Destiny Payton-Williams
United States,United States
Summary
Seasoned professional in sales, business development, real estate, management and customer service with over 15 years of experience. Skilled leader, professional, proactive thinker who works well with coaching, directing, & recruiting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CEO/Owner
Madonni Group LLC
United States
09.2013 - Current
- Marketing and project management for development of storefront, as well as repairs, upgrades, and logistics
- Successfully managed applications including Shopify, eCommerce, and sales force
- Supervised a team of 10, that maintained operations of E-commerce and in-store platform
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Managed financial, operational and human resources to optimize business performance. Increased profit by more than 300%
- Formulated and executed strategic initiatives to improve product offerings and worked with leadership to improve processes, procedures, and practices.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated company-wide culture of innovation
- Maintained P&L and shouldered corporate fiscal responsibility.
- Created succession plans to provide continuity of operations during leadership transitions.
- Cultivated forward-thinking, inclusive and performance-driven company culture
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Devised and presented business plans and forecasts to potential investors and lenders,
- Monitored key business risks and established risk management procedures.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Senior Sales Manager
Wyndham Destinations
Nashville, TN
04.2013 - 05.2020
- Adhere to and administer sales policies and guidelines by representing ethical, moral and professional mannerisms
- Create and maintain motivating environments in high level sales
- Gave benefit-oriented, polished presentations educating on product in turn driving dramatic revenue growth across multiple sales channels.
- Deliver required sales targets by using strong negotiation and persuasion skills, closing transactions daily
- Coached and counseled sales personnel, assisting with successful selling methods, helping direct report sales representatives reach targets.
- Established cultivated and maintained solid business relationships with new or existing customers.
- Recruited, hired, trained, and counseled top-level talent. Teaching best practices, procedures, and sales strategies to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Assistant Property Manager
RAM Partners, LLC
Nashville, NC
05.2009 - 03.2013
- Administrate and procure apartment rental for property in its entirety
- Manage accounts payable and receivable
- Following through timely with credit checks, approvals, renewals market surveys,
- Follow up with Yardi, AMSI, Rent Safe Net, Rent Roll, Quick Check and various other systems
- Oversee marketing for apartment community through community functions, events, and networking and communications skills
- Responsible for overall property management and eliminating resident issues and over all needs.
- Performed data entry for shipping orders and invoicing
- Provided administrative support to senior level executives
Flight Attendant
Pinnacle Airline
Atlanta, GA
04.2005 - 05.2009
- Experienced providing exceptional customer service with food and wine/spirits etiquette as AFT/First Class attendant
- Trained in emergency CPR, egress, and commands for passenger to provide first aid.
- Resolve passenger conflict while using excellent customer service skills in addressing issus and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with flight crew to maximize safety and comfort of customers onboard aircraft.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special need, as well as assisted passengers in boarding and deplaning aircraft.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Realtor/Lead Specialist
RE/MAX GREATER ATLANTA
05.2004 - Current
- Buyers/Listing agent with RE/MAX
- Developed and implemented systems to track customer feedback and satisfaction.
- Assigned to on-site sales involving new construction and conversions in condominiums and single- family homes.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with internal departments to align marketing campaigns.
Assistant Manager
AMBERCROMBIE & FITCH
01.2002 - 05.2006
- Facilitate stores overall look and organization
- Recruit, manage, hire, train employees for store needs
- Set-up displays and helped with promotional materials
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established and coordinate, priorities, maintained schedules, meetings and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - International Business/Marke&ng
2007
Bachelor of Arts - Performing Arts
2013
MBA - Psychology
05.2027
No Degree - Real Estate
2004
No Degree - Real Estate
2019
Skills
- MS WORD PERFECT
- MS OFFICE EXCEL
- MS OFFICE SUITE
- MS OUTLOOK
- FMLS/MLS/GMLS
- QUICK BOOKS
- Virtual Customer Service
- POWER POINT
- ONESITE
- AMSI
- YARDI
- YEILDSTAR
- RENT SAFE
- CRM Systems
- Airline Operations
- Issue Resolution
- Public Speaking
- Sales Expertise
- Brand Promotion
Certification
Barney Fletcher
Timeline
CEO/Owner - Madonni Group LLC
09.2013 - Current
Senior Sales Manager - Wyndham Destinations
04.2013 - 05.2020
Assistant Property Manager - RAM Partners, LLC
05.2009 - 03.2013
Flight Attendant - Pinnacle Airline
04.2005 - 05.2009
Realtor/Lead Specialist - RE/MAX GREATER ATLANTA
05.2004 - Current
Assistant Manager - AMBERCROMBIE & FITCH
01.2002 - 05.2006
Clark-Atlanta University - Bachelor of Science, International Business/Marke&ng
American Musical Dramatic Academy - Bachelor of Arts, Performing Arts
Capella University - MBA, Psychology
Barney Fletcher Realty - No Degree, Real Estate
Cindy Singh's National School of Real Estate - No Degree, Real Estate