Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Jimenez

Jersey City

Summary

Knowledgeable and dedicated customer service professional with extensive experience in 15 Years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Pharmacy Technician

Ar-ex Pharmacy
08.2021 - 01.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Cashier Team Lead

QuickCheck
08.2016 - 08.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

Daycare Floater

Smart Start Academy
06.2015 - 11.2016
  • Fostered creativity and imagination through engaging storytelling sessions, enriching each child''s development process.
  • Supported children''s emotional growth by actively listening to their concerns and providing guidance as needed.
  • Collaborated with staff members on implementing new teaching strategies, resulting in improved learning experiences for children.
  • Provided one-on-one assistance to children needing extra support, enhancing their overall educational experience.
  • Managed conflict resolution among children through calming techniques and effective communication strategies when necessary.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas and maintaining cleanliness.
  • Maintained comprehensive records documenting attendance, behavior patterns, and any pertinent observations about individual children''s needs or accomplishments.
  • Supervised outdoor playtimes effectively, prioritizing safety while allowing kids to explore their surroundings freely within designated boundaries.
  • Adapted quickly to changing schedules or classroom dynamics, ensuring seamless support for lead teachers as needed.
  • Assisted with meal preparation and distribution, upholding dietary guidelines while ensuring all children were properly nourished throughout the day.
  • Strengthened social skills among children by encouraging grou
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built rapport with parents, fostering strong communication regarding their child''s progress and needs.

Cashier

Macys Department Store
02.2015 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.

Sales Associate

Express Factory Outlet
04.2013 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Dunkin' Donuts
09.2011 - 11.2013
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean environment

Cashier

McDonlads
06.2010 - 09.2011
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

High School Diploma -

University Academy Charter High School
Jersey City
06-2010

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Medication dispensing
  • Answering customer questions
  • Patient confidentiality
  • Insurance verification
  • Data entry
  • Time management
  • Supply restocking
  • Stocking shelves
  • Processing payments
  • Customer Service

Timeline

Pharmacy Technician

Ar-ex Pharmacy
08.2021 - 01.2025

Cashier Team Lead

QuickCheck
08.2016 - 08.2021

Daycare Floater

Smart Start Academy
06.2015 - 11.2016

Cashier

Macys Department Store
02.2015 - 06.2015

Sales Associate

Express Factory Outlet
04.2013 - 08.2014

Cashier

Dunkin' Donuts
09.2011 - 11.2013

Cashier

McDonlads
06.2010 - 09.2011

High School Diploma -

University Academy Charter High School

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Destiny Jimenez