Hi, I’m
Destiny Peterson
Customer Service Specialist
Lafayette,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hold great oral and written communication, active listening, and analytical problem-solving skills. Strive to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Super passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options; Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
I'm currently looking for stay at home opportunities with negotiable pay. I already have all needed equipment for such work. Im available any time of the week/day :)
Overview
14
years of professional experience
4
years of post-secondary education
Work History
Rapides Regional Medical CenterAlexandria, LA
Diet Ambassador
04.2013 - 08.2022
Job overview
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Built and maintained positive relationships with public by utilizing strategic plans
- Cross trained multiple positions within kitchen including deli/salad/sandwich station, Public food line, Diet clerk, dish washing and sanitation
- Managed and ran patient tray line while correcting any food errors on tray tickets
- Push carts to destinations for tray deliveries and pickup
- Hand delivered foods personally to patients and gather food preferences room-to-room
- Create personal relations and compassionately fulfilled patients’ diet wishes according to Doctors’ orders
- Accurately manage doctor orders and filing patients’ diets
- Ordered, stocked, and filed patients' tube feedings per Doctors' orders
- Phone experience/relations hospital-wide with floor nurses and other outside patients
- Gathered floor stock and nourishment for assigned floors using proper lifting, pushing, and pulling
techniques - Provided employee training for newly hired crew
- Responsible for daily personal and individual visits to designated census of patients daily discussing,
explaining, and preparing accurate meals according to doctor recommendations and dietary guidelines - Computer tech and tablet management
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Cleared tables and removed dishes, trays, and utensils from dining room to dish washing area.
- Distributed food during busy peak periods to drive customer satisfaction.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Reported and documented resident changes in consumption or behaviors.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Directed and evaluated kitchen and food service staff.
- Monitored food safety and sanitation standards in food service areas.
- Preserved inventory of nutrition-related supplies and equipment.
- Conducted one-on-one nutritional counseling sessions with residents.
- Developed and implemented nutrition care plans.
- Provided nutrition education and counseling to patients and families.
- Detected disposition of spoiled food and other unusual conditions.
- Participated in medical staff meetings and other committees related to nutrition care.
- Coordinated and monitored purchases, preparation and delivery of meals for patients and families.
- Provided in-depth information on nutritional care to maximize health.
- Monitored and evaluated patient progress, documenting results.
- Developed and implemented protocols related to nutrition care.
- Participated in nutrition research projects and programs.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
- Educated patients and families on nutrition management.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Developed and maintained accurate nutrition records and databases.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Monitored production to check safety, standardized production and appropriate portioning.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Rapides Regional Medical CenterAlexandria, LA
Outpatient Receptionist
04.2013 - 12.2013
Job overview
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Invoiced patients accurately in line with charging guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Hands-on public relations with patients
- Filed, sorted, archived, and faxed doctor's orders
- Verified patient's insurance to their files
- Managed front desk, introducing and guiding patients for appointments
- Phone experience/relations with radiology departments, doctor offices, and other outside patients
McDonald'sAlexandria, LA
McDonalds Crew Trainer/worker
06.2008 - 04.2013
Job overview
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Pineville High SchoolPineville, LA
High School Diploma
08.2004 - 05.2008
Skills
Service-oriented mindset
Organization
Flexible and Adaptable
Complaint resolution
Professional telephone demeanor
Multi-tasking strength
Good Telephone Etiquette
Excellent written and oral communication
Customer Relations
Documentation and reporting
Call center operations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Diet Ambassador
Rapides Regional Medical Center
04.2013 - 08.2022
Outpatient Receptionist
Rapides Regional Medical Center
04.2013 - 12.2013
McDonalds Crew Trainer/worker
McDonald's
06.2008 - 04.2013
Pineville High School
High School Diploma
08.2004 - 05.2008