Destiny Pizarro
Humble,TX
Summary
Proactive with strong banking knowledge and promotional skills. Capitalize on every opportunity to diversify customers' accounts and boost bank profits by cross-selling bank products. Elevate team performance using strong training and mentoring abilities with new employees. Friendly and knowledgeable banking professional bringing advanced customer service and sales abilities. Well-versed in banking products and services, as well as consumer protections, fraud markers, and bank security requirements. Dedicated to maximizing the institution's revenue and customer satisfaction by smoothly handling daily transactions. Customer-oriented banking professional with strong sales and service background. Manage all monies with exceptional accuracy, maintaining compliance and securing funds carefully. Organize all paperwork, update records and effectively track changes to update account records. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Associate Banker
JPMorgan Chase
06.2022 - Current
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Bank Teller
Wells Fargo
06.2017 - 10.2020
- Processed commercial depository bags and completes coin orders
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation
- Reconciled transactions and verified cash totals without variances
- Applied active listening and effective communication to cultivate and maintain customer rapport
- Communicated professionally and personably with customers to assess needs and develop solutions
- Sold appropriate financial products and services to maximize sales and revenue.
Sales Associate
Walmart
01.2015 - 06.2017
- Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Helped customers navigate store, complete sales, and process returns
- Loyalty program promotion
- Developed customer base by connecting with over [Number] customers per day
- Returns management
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions.
Customer Service Representative
Platos
01.2013 - 04.2014
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Protected customer and company information with strict use of established security procedures
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Education
Wesley Chapel High
Tampa, Florida06.2014
Skills
- Essential Functions/ Meet and exceed all levels of customer service
- Risk Management
- Good communication skills including speaking clearly, succinctly, and accurately
- Ability to meet or exceed performance objectives, while fostering a team atmosphere
- Good attention to detail and accuracy skills
- Experience in interacting positively with unsatisfied customers
- Effective organizational, multitasking and prioritizing skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find info
- Ability to work in a fast-paced action-oriented environment
- Knowledge and understanding of cash handling and balance practice
- Coaching experience in customers and team members
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Microsoft Excel, Word, Outlook, PowerPoint
- Bilingual both English & Spanish (Written & Spoken)
Languages
Spanish
Limited Working
Timeline
Associate Banker
JPMorgan Chase
06.2022 - Current
Bank Teller
Wells Fargo
06.2017 - 10.2020
Sales Associate
Walmart
01.2015 - 06.2017
Customer Service Representative
Platos
01.2013 - 04.2014
Wesley Chapel High