Destiny Porto
Valley Springs,CA
Summary
Dedicated employee known for punctuality, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills and ready to learn and contribute to team success.
Overview
23
23
years of professional experience
Work History
Paraeducator, Special Education
Calaveras Unified School District
Valley Springs, CA
12.2023 - 06.2025
- Monitored student behavior and implemented positive reinforcement strategies to promote a positive classroom atmosphere.
- Supervised students during classroom activities, transitions, and during lunch/recess periods.
- Provided one-on-one and small group tutoring to students needing additional support.
- Maintained a clean, organized, and safe learning environment for students.
- Provided classroom support by organizing materials, setting up equipment, and preparing learning stations.
- Collaborated with teachers and other specialists to develop and implement instructional strategies.
Patient Service Representative
Meduit
Des Moines, IA
12.2021 - 05.2022
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Worked with patients to set up payment plans for balance due on account.
- Obtained proper authorization and identification to release confidential medical records.
- Answered and managed over 50 incoming calls while also conducting outgoing calls and recording accurate messages
Follow-Up Specialist
John Muir Health, Concord Medical Center
Concord, CA
04.2017 - 02.2018
- Contacted insurance companies to check status of claim payments.
- Worked claim rejections.
- Documented in EPIC EMR system all steps taken on each account so that it clearly communicates action.
- Contacted insurance companies regarding unpaid claims or denials and provided payer with required or additional documentation/records (if requested) to expedite approval and payments and resolve denials.
- Insurance verification.
- Kept all patient information secure and confidential.
- Worked effectively with medical payers such as Medicare, HMO plans, and commercial insurances to obtain timely and accurate payments.
- Answered customer questions regarding account discrepancies or problems.
Medical Biller and Accounts Receivable
Walnut Creek Medical Group
Walnut Creek, CA
08.2006 - 04.2017
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ran credit card batches and balanced deposits on a daily basis.
- Accurately applied insurance and patient payments to patient accounts.
- Printed ERA's daily for any funds received via EFT, from the clearinghouse or carrier sites.
- Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts.
- Reviewed claim denials and payer requirements for corrective action and prevention in the future.
- Sent secondary claims upon processing of primary claims.
- Followed up on past due invoices and delinquent accounts to reduce the number of unpaid and outstanding balances. Resubmitted claims if needed.
- Spoke with patients to explain billing policies and balances due.
- Submitted appeals using provider portals and phone communication.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Reviewed claims for coding accuracy.
- Organized information for past-due accounts and transferred to collection agency.
- Generated financial statements and reports detailing accounts receivable status.
Medical Receptionist
Walnut Creek Medical Group
Walnut Creek, CA
07.2002 - 06.2006
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
Education
Some College (No Degree) - Medical Assisting
Western Career College
Pleasant Hill, CA01-2002
Skills
- Reliability and Dedication
- Time Management and Prioritization
- Calm and Effective Under Pressure
- Verbal and Written Communication
- Relationship Building
- Detail-Oriented
- Problem-Solving
- Multitasking and Organization
Timeline
Paraeducator, Special Education
Calaveras Unified School District
12.2023 - 06.2025
Patient Service Representative
Meduit
12.2021 - 05.2022
Follow-Up Specialist
John Muir Health, Concord Medical Center
04.2017 - 02.2018
Medical Biller and Accounts Receivable
Walnut Creek Medical Group
08.2006 - 04.2017
Medical Receptionist
Walnut Creek Medical Group
07.2002 - 06.2006
Some College (No Degree) - Medical Assisting
Western Career College