Destiny Pratt

• Received, processed, monitored and reported complaints involving product defects and product-related patient events.
• Contributed technical expertise to optimize complaint processing systems.
• Maintained and monitored systems and confirmed appropriate investigation and resolution of consumer issues per company complaint handling procedures.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service.

• Developed and actualized customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Demonstrated items to customers and created customer awareness, interest and sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Informed customers about special promotions and provided detailed information for various products.
• Resolved concerns with products or services to help with retention and drive sales.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Energized and motivated in performing sales floor activities including merchandising and selling.
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
• Provided information regarding charge accounts and loyalty programs.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Regularly exceeded daily sales and product add-on quotas.
• Recommended products to customers, thoroughly explaining details.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.

• Helped clients manage money, pay bills and shop for groceries or personal items.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted patients with self-administered medications.
• Determined specific needs and provided most appropriate level of services for patient well-being.

Address customer service inquiries in a timely and accurate fashion. Give accurate and appropriate information to answer billing and payment questions, troubleshoot issues and resolve them. As a Retention Specialist my role was to support and manage escalations and small projects of the Managed Services Department, prior to handing them off to Professional Services, while working with and maintaining the relationships between departments and servicing the needs of clients.

• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Planned activities to encourage movement, stretching and strength building.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Scheduled and accompanied clients to medical appointments.
• Remained alert to problems or health issues of clients and competently responded.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Documented residents' mental status, sleep and eating patterns in medical record books.