DESTINY Pratt
Riverside,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Seasoned Administrative Assistant skilled in office administration, data management and customer service. Possess strong skills in document preparation, calendar management and liaison between departments. Significant impact in streamlining office procedures for efficiency and cost-effectiveness while maintaining high standards of organization and communication.
Overview
11
11
years of professional experience
Work History
Sewing Machine Operator
Elipse Staffing
Lincoln, AL
07.2024 - Current
- Repaired seams by hand or with a sewing machine when necessary.
- Customized standardized pieces to meet individual customer demands.
- Promoted maximum efficiency by keeping work spaces clean and well-organized.
- Inspected finished products for defects in stitching or material quality.
- Adjusted tension on threads, needles, bobbins, stitch length, feed dogs. as needed.
- Attached accessory labels, tags, and hardware to complete pieces.
Cashier
Sodexo USA
Jacksonville, AL
01.2014 - 12.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Administrative Assistant II
YMCA Greater Birmingham
Alpine, AL
04.2023 - 08.2023
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and maintained filing systems for confidential documents and records.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Drove customer feedback to deliver information to management for corrective action.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2011
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, ALSkills
- Database entry
- Schedule management
- Email management
- Scanning and copying
- Team support
- Billing and invoicing
- File management
- Meeting planning
- Bookkeeping
- Mail handling
- Call handling
- Travel arrangements
- Payroll processing
- Time management
- Strong problem solver
- Customer relationship management (CRM)
- Administrative support
- Prioritizing work
- Positive attitude
- Relationship building
- Payment processing
- Self-starter
- Event preparation
- Verbal and written communication
Languages
English
Professional
References
References available upon request.
Timeline
Sewing Machine Operator
Elipse Staffing
07.2024 - Current
Administrative Assistant II
YMCA Greater Birmingham
04.2023 - 08.2023
Cashier
Sodexo USA
01.2014 - 12.2023
High School Diploma -
Huffman High School
Bachelor of Science - Business Management
Jacksonville State University