DESTINY PREDDY
zebulon,NC
Summary
Experienced Customer Service Specialist specializing in efficient prioritization and multitasking within dynamic environments. Strong team player committed to achieving personal and corporate targets. Recognized for successfully resolving escalated customer support challenges. Results-oriented professional focused on ensuring customer satisfaction and contributing to organizational growth. Proficient in managing large numbers of inbound calls while fostering positive customer connections. Exceptional skills in utilizing diverse systems, combined with excellent active listening capabilities and the ability to handle multiple tasks simultaneously.
Overview
5
5
years of professional experience
Work History
Collection Customer Service Representative
REVCO SOLUTIONS
Durham, NC
02.2024 - Current
- Adhered to all applicable laws when collecting debts.
- Developed relationships with external vendors for collection purposes.
- Processed payments and updated account information in the system.
- Researched customer requests by accessing internal databases.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Analyzed trends in collections data and provided feedback accordingly.
- Provided support in the resolution of escalated complaints.
- Explained collection policies, procedures, and processes clearly to customers.
- Monitored customer accounts for timely payments.
- Initiated outbound calls to customers with delinquent accounts.
- Reported any suspicious activity or fraud attempts immediately.
- Generated reports of past due accounts and sent to management team.
- Maintained accurate records of conversations with customers.
- Assisted customers with understanding their payment options.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Investigated and resolved discrepancies on customer accounts.
- Answered incoming calls from customers regarding collections inquiries.
Customer Service Sales Representative
Spectrum
Morrisville, NC
02.2022 - 09.2023
- Maintained an understanding of competitive landscape in order to effectively respond to changing market dynamics.
- Adhered to company policies when dealing with customers.
- Analyzed market trends to identify potential areas for growth.
- Created detailed reports of daily sales activities for management review.
- Analyzed trends in consumer behavior and preferences.
- Assisted customers with navigating website for product selection purposes.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Suggested additional products or services that may benefit the customer's needs.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Processed orders, forms, applications, and requests.
- Followed up on customer inquiries not immediately resolved.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Customer Service Cashier
Walmart
Zebulon, NC
05.2019 - 04.2022
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Maintained accurate records of transactions using the point-of-sale system.
- Operated cash registers to process payments for goods and services.
- Provided excellent customer service by helping customers locate items they were looking for.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
Education
High School Diploma -
EASTWAKEACADEMY
Zebulon, NC06-2021
Skills
- Goal-Oriented
- Customer Relationship Building
- Delinquent account management
- Payment Processing
- Professionalism
- Effective Communication
- Team Collaboration
- Relationship Building
- Bill processing
- Billing dispute resolution
- Problem-Solving
- Payment Scheduling
- Task Prioritization
- Clear Communication
- Organizational Skills
- Work Planning and Prioritization
- Self Motivation
Timeline
Collection Customer Service Representative
REVCO SOLUTIONS
02.2024 - Current
Customer Service Sales Representative
Spectrum
02.2022 - 09.2023
Customer Service Cashier
Walmart
05.2019 - 04.2022
High School Diploma -
EASTWAKEACADEMY
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