Destiny Presnell
Kingsport,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Personal Lines Claims Associate
Liberty Mutual Insurance
05.2023 - Current
- Receive inbound calls from insured customers and claimants needing the status of a personal auto or homeowner’s claim
- File First Notice of Loss claims for Auto Damage and Homeowner’s Damage
- Notate claims as well as work with communication with adjusters assigned to claims
- Work with 3rd Party insurance companies and agents with claims
- Transfer to appropriate department for support as needed.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained accurate and up-to-date records of claim information for future reference.
- Interviewed policyholders to verify information and obtain additional details.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Back Office Order Support
Majorel
03.2020 - 06.2023
- Take inbound calls assisting customers with apple related product technical issues
- Transferring to appropriate department if issue is out of scope of support
- Logging and emailing customer related articles and information.
- Received purchase orders and processed invoices for payment.
- Supervised processing of orders, order tracking and delivery of goods
- Worked with IT department to address technology issues and shortfalls.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Collections Specialist
Citi
06.2017 - 10.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
Customer Service Claims Representative
Advanced Call Center Technologies, LLC
12.2012 - 08.2016
- Completed customer applications and updated records to reflect current information.
- Advised customers on required information for claim submissions to progress applications.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinated with contracting department to resolve payer issues.
Education
Science Hill High School
Skills
- Microsoft office
- Microsoft word
- Powerpoint
- CSR
- Call Center
- Customer Care
- Customer Support
- Customer Service
- Cash Handling
- Cold Calling
- Data entry
- Computer literacy
- Negotiation
- Personal Assistant Experience
- Microsoft Excel
- Typing
- Organizational Skills
- Computer Skills
- Caregiving
- Sales
- Communication Skills
- Phone Etiquette
- Microsoft Outlook
- Desktop Support
- Help Desk
- Time Management
- Driving
- Operating Systems
- Microsoft Windows
- Computer Networking
- Technical Support
- Troubleshooting
- Network Support
- VoIP
- Remote Access Software
- Software Troubleshooting
- VPN
- Claims
- Zendesk
- Certifications and Licenses
- Clerical Support
- External Communications
- Billing Support
- Status Updates
- Multi-Line Telephone Systems
- Internet Research
- Inquiry Requests
- Data Communications
- User Experience
- Answering Questions
- Confidentiality and Data Protection
- Microsoft Office
- Research and Analytical Skills
- Multitasking and Time Management
- Computers and Technology
- Order Placement
- Customer Relations and Communications
- Office Equipment Operation
- Employee Communications
Additional Information
- Authorized to work in the US for any employer Authorized to work in the US for any employer
- Non Resident Insurance License June 2023 to Present Designated Home State All Lines Adjuster
Timeline
Personal Lines Claims Associate
Liberty Mutual Insurance
05.2023 - Current
Back Office Order Support
Majorel
03.2020 - 06.2023
Collections Specialist
Citi
06.2017 - 10.2019
Customer Service Claims Representative
Advanced Call Center Technologies, LLC
12.2012 - 08.2016
Science Hill High School