Destiny Qualls
Houston,Tx
Summary
Hardworking,reliable worker with five years experience in customer service and security. I am very dependable and trustworthy, also experienced in data entry [excel} and call center.
Overview
10
10
years of professional experience
Work History
Security Officer
Memorial Hermann
Houston, Texas
03.2023 - Current
- Monitored premises to ensure safety and security of patients and staff.
- Responded promptly to incidents, ensuring safety and support for patients and staff.
- Utilized surveillance systems to monitor facility activities and enhance security measures.
- Collaborated with healthcare personnel to manage security-related situations effectively.
- Enforced hospital policies and regulations to maintain a safe environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Documented security and loss prevention incidents through detailed incident reports.
- Responded to alarms and conducted investigations.
Security Guard
ADM Security Services
Houston, Texas
01.2020 - 01.2022
- Monitored premises to ensure safety and security of property and personnel.
- Monitored security desk, CCTV cameras, and parking lots, completed checkpoints, and greeted employees to maintain a safe and welcoming environment.
- Responded promptly to alarms and emergency situations.
- Collaborated with law enforcement during incidents requiring police assistance.
- Recorded daily activities, observations, and incidents in detailed reports to ensure accurate documentation and facilitate future reference.
- Trained new security personnel on established procedures and protocols to enhance team readiness and compliance.
Security Guard
Allied Universal
Houston, Texas
12.2018 - 01.2021
- Monitored premises to ensure safety and security of property and personnel.
- Conducted daily security patrols of assigned areas, maintaining visibility and monitoring for potential security issues.
- Enforced access control policies to restrict unauthorized entry into facilities.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Delivered customer service assistance to staff and visitors, ensuring a professional and welcoming environment.
- Signed trucks in and out of the property, verifying pickup numbers for appropriate loading doors. Completed an excel chart detailing truck driver paperwork, called in will calls, made copies, typed a daily activity report, trained other officers, and secured the booth and entrance and exit gates.
Utility Specialist
Dickey's Barbecue Pit
01.2017 - 01.2018
- Managed utility operations to ensure equipment functionality and safety compliance.
- Trained staff on utility usage and safety protocols to maintain compliance and operational safety.
- Coordinated maintenance schedules for kitchen and dining equipment to ensure optimal performance.
- Restocked freezer, cleaned dishes, maintained cleanliness of kitchen and dining areas, served side dishes, seasoned and placed meat in pit, operated cash register, and reconciled cash at end of shift.
Associate
Children's Place
01.2016 - 01.2017
- Supported team in providing exceptional customer service during peak hours, ensuring customer satisfaction.
- Managed inventory levels to ensure products remained in stock for customers.
- Assisted in training new associates on store policies and procedures, enhancing onboarding experience.
- Executed go backs, restocked shelves, handled cashier duties, maintained sales floor presentation by refolding messy areas, and counted and closed out cash register after shifts.
Education
Diploma - Advanced Fashion, Theater Arts, Computer and Advanced Microsoft
MacArthur Senior High School
Houston, TX05.2018
Cosmetology - Cosmetology
Ogle School
TXSkills
- Emergency Response
- Crisis Management
- Security procedures
- Dispatch
- Access badge distribution
- Report writing
- Advanced Microsoft skills
- Situational Awareness
- Problem solving
- Effective communication
- Access badge distribution
Timeline
Security Officer
Memorial Hermann
03.2023 - Current
Security Guard
ADM Security Services
01.2020 - 01.2022
Security Guard
Allied Universal
12.2018 - 01.2021
Utility Specialist
Dickey's Barbecue Pit
01.2017 - 01.2018
Associate
Children's Place
01.2016 - 01.2017
Diploma - Advanced Fashion, Theater Arts, Computer and Advanced Microsoft
MacArthur Senior High School
Cosmetology - Cosmetology
Ogle School