Destiny Quinones
Manhattan
Summary
Customer Specialist experienced in managing reservations and responding to customer inquiries. Delivered exceptional service through collaborative problem-solving and adaptability to dynamic situations. Committed to creating lasting positive impressions.
Overview
5
5
years of professional experience
Work History
Hotel Reservationist
Ludlow Hotel
Manhattan, NY
02.2025 - Current
- Managed guest reservations using property management systems to optimize occupancy rates.
- Coordinated with front desk and housekeeping teams to ensure seamless guest experience.
- Resolved guest inquiries and issues, enhancing overall satisfaction scores.
- Trained new staff on reservation procedures and customer service standards.
- Enhanced guest loyalty by providing personalized assistance throughout the reservation process.
- Provided exceptional communication skills when interacting with guests via phone or email correspondence.
- Collaborated with other departments to ensure seamless booking experiences for group reservations.
Front Desk Ambassador
The Moore
New York, NY
12.2022 - 02.2025
- Provided exceptional customer service, leading to positive online reviews and increased return visits from guests.
- Maintained a professional and welcoming environment, addressing guest inquiries and concerns promptly.
- Reduced wait times by utilizing effective multitasking skills during peak hours at the front desk.
- Facilitated smooth communication between departments to address guest needs and resolve issues swiftly.
- Assisted in training new Front Desk Ambassadors on company policies, software, and best practices for excellent customer service.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Handled challenging situations with professionalism, successfully resolving conflicts while maintaining a calm demeanor under pressure.
- Ensured security protocols were upheld by verifying guest identification during check-in procedures and monitoring access points throughout shifts.
Hostess/ Receptionist
Casa Cipriani
New York, NY
02.2022 - 08.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Receptionist/ Porter
Hydra Studios
New York, NY
09.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone calls and emails promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Bronx Studio School (BSSWA)
Bronx, NY06-2019
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Bronx Community College
Bronx, NY10-2020
Skills
- Knowledge of reservation systems
- Room assignments
- Concierge services
- Guest relations
- Transportation information
- Reservation management
- Local area knowledge
- Safety procedures
- Active listening
- Team player mentality
- Listening Skills
Timeline
Hotel Reservationist
Ludlow Hotel
02.2025 - Current
Front Desk Ambassador
The Moore
12.2022 - 02.2025
Hostess/ Receptionist
Casa Cipriani
02.2022 - 08.2022
Receptionist/ Porter
Hydra Studios
09.2021 - 02.2022
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Bronx Community College
High School Diploma -
Bronx Studio School (BSSWA)