Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Rackley

Willis,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

Tommy Bahama
05.2022 - Current
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Achieved and exceeded sales goals in line with prescribed selling strategy.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.

Beauty Consultant

Ulta Cosmetics And Salon
06.2020 - 05.2021
  • Provided positive first impressions to welcome existing, new and potential clients.
  • Helped clients locate products and checked store system for merchandise at other sites.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Identified client needs and recommended products based on preferences and requirements.
  • Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Customer Service Representative

JCPenney
10.2017 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Fulfillment Associate

Nordstrom
05.2019 - 08.2019
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Checked inventory and selected products from specific locations based upon availability.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Education

High School Diploma -

Willis High School
Willis, TX
05.2017

Skills

  • Maintaining Clean Work Areas
  • Product Demonstration
  • Lead Generation
  • Brand Awareness and Identity
  • Store Promotions
  • Product and Service Improvements
  • Customer Service
  • Problem Resolution
  • New Hire Training
  • Analytical Thinking
  • Managing Employee Relations

Timeline

Brand Ambassador

Tommy Bahama
05.2022 - Current

Beauty Consultant

Ulta Cosmetics And Salon
06.2020 - 05.2021

Customer Fulfillment Associate

Nordstrom
05.2019 - 08.2019

Customer Service Representative

JCPenney
10.2017 - 01.2020

High School Diploma -

Willis High School

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Destiny Rackley