Destiny Ramirez
Summary
Versatile and dynamic professional with a proven track record at Walmart, excelling in customer service and warehouse operations. Demonstrates exceptional teamwork and collaboration skills, alongside proficiency in pallet jack usage. Achieved significant improvements in workplace efficiency and customer satisfaction through innovative stockroom organization and effective communication.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Always bringing positive attitude and keen eye for detail, I excel in maintaining high standards of cleanliness and presentation. Knowledge of cleaning techniques and vehicle maintenance, combined with skills in using specialized equipment, ensures top-notch results. Dedicated to achieving exceptional vehicle appearance and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
CAP Team 2 Associate
Walmart
12.2024 - 02.2025
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Developed and maintained successful working relationships with colleagues.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Transported merchandise pallets to move in warehouse.
- Greeted customers and directed to requested products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Safely and securely loaded items to prevent damage during transport.
- Stocked designated items on shelves, end caps and displays.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Pre-assembled containers to be easily selected by packing associates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Insurance Agent
Amtex Auto Insurance
04.2024 - 08.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Maintained clean work area, and office for better appearance.
Crew Member
Wendy's
11.2023 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Car Detailer
Extreme Detail Hand Wash
01.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Maintained clean, tidy and safe work environment.
-
Education
GED -
Texas Education Agency
Houston, TX11-2023
Skills
- Customer service
- Loading and unloading
- Product knowledge
- Workplace cleanliness
- Stockroom organization
- Pallet jack usage
- Heavy lifting
- Warehouse operations
- Product stocking
- Quick learner
- Teamwork and collaboration
- Time management
- Multitasking and organization
- Cash handling
- Problem-solving
- Taking orders
- Safe food handling
- Integrity and honesty
- Basic math
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CAP Team 2 Associate
Walmart
12.2024 - 02.2025
Insurance Agent
Amtex Auto Insurance
04.2024 - 08.2024
Crew Member
Wendy's
11.2023 - 03.2024
Car Detailer
Extreme Detail Hand Wash
01.2023 - 11.2023
GED -
Texas Education Agency
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