Overview
Work History
Education
Skills
Timeline
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Destiny Randle

Lansing,IL

Overview

9
9
years of professional experience

Work History

Head Hostess

Dixie Kitchen & Bait Shop
04.2024 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.

Assistant Manager

Potbelly
04.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Package Handler

FedEx Ground
01.2023 - 04.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cook Trainer

Glass Nickel Pizza
05.2022 - 12.2022
  • Enhanced food quality by consistently monitoring ingredient freshness and implementing proper storage techniques.
  • Cooked same meals over and over during shifts with exact quality results.
  • Trained cooks to maintain clean, organized and sanitary workstations.
  • Maintained a clean and sanitary work environment through diligent attention to workspace cleanliness and hygiene practices.

Team Leader

Culver's
02.2020 - 05.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Server

Pizza Hut
08.2018 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Assistant Manager

Dollar General
01.2016 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Thornton Fractional South
Lansing, IL
05.2016

Skills

  • Guest service
  • Reservation coordination
  • Bar terminology
  • Exceptional communication
  • Guest relations management
  • Front-of-house display creation
  • Strong leadership
  • Detail-oriented
  • Customer service expertise

Timeline

Head Hostess

Dixie Kitchen & Bait Shop
04.2024 - Current

Assistant Manager

Potbelly
04.2023 - 04.2024

Package Handler

FedEx Ground
01.2023 - 04.2023

Cook Trainer

Glass Nickel Pizza
05.2022 - 12.2022

Team Leader

Culver's
02.2020 - 05.2022

Server

Pizza Hut
08.2018 - 01.2020

Assistant Manager

Dollar General
01.2016 - 08.2018

High School Diploma -

Thornton Fractional South

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Destiny Randle