Destiny Regidor
Zephyrhills,FL
Summary
Dynamic customer service professional with extensive experience at Brighton Health Plan Solutions, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty, while consistently exceeding performance metrics. Skilled in data entry and complaint handling, fostering strong client relationships and ensuring compliance with industry standards.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Brighton Health Plan Solutions
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Medicare Sales Representative
Your Way Medicare
01.2023 - 05.2023
- Conducted informative seminars and presentations on Medicare options, leading to increased community awareness and interest in available plans.
- Assisted clients with the completion of enrollment forms, ensuring accuracy and compliance with regulatory requirements.
- Streamlined application processes for potential clients, resulting in improved client acquisition rates.
- Identified cross-selling opportunities within existing client base by reviewing plan usage data and identifying areas where additional coverage may be beneficial.
- Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Medicare Sales Agent
Benefytt Technologies
12.2019 - 05.2022
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
Education
GED -
Brewster Tech
Tampa, FL09-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Call center operations
- Professional telephone demeanor
- Call management
Timeline
Customer Service Representative
Brighton Health Plan Solutions
07.2023 - Current
Medicare Sales Representative
Your Way Medicare
01.2023 - 05.2023
Medicare Sales Agent
Benefytt Technologies
12.2019 - 05.2022
GED -
Brewster Tech
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