Destiny Lopez
Clovis,NM
Summary
Dynamic Store Manager with a proven track record at Vibrant Works, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Vibrant Works
07.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environments rough proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Tracked employee attendance l and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- P&L managing
- Completed physical inventory counts each month & 1 every year.
Education
No Degree - Basics
Clovis Community College
Clovis, NMGED -
Clovis High School
Clovis, NM05-2008
Skills
- Customer service management
- Customer relations
- Recruitment and hiring
- POS systems
- Supply ordering
- Policies and procedures
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Inventory management
- Store merchandising
- Payroll management
Accomplishments
- Exceeded monthly store sales goals 8 months in a row once becoming the new store manager.
- Supervised team of 10 staff members.
- Achieved the #1 on scorecard for the first time since being employed at Vibrant Works and becoming SM.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Store Manager, Vibrant Works - July 2013-current
Languages
English
Timeline
Store Manager
Vibrant Works
07.2013 - Current
No Degree - Basics
Clovis Community College
GED -
Clovis High School
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