Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Destiny Rhoades
York,PA
Summary
Overview
7
years of professional experience
1
Certification
Work History
Dentsply
Account Maintenance Specialist
08.2023 - Current
Job overview
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Supported business growth initiatives by effectively onboarding new clients while maintaining impeccable accuracy in updating existing accounts.
- Streamlined workflow for increased productivity by implementing new account maintenance procedures.
- Expedited resolution of discrepancies by collaborating with cross-functional teams for timely issue identification and correction.
- Reduced errors in account updates with meticulous attention to detail and thorough documentation.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Trustmark Health Benefits
Medical Claims Specialist/ CSR
04.2022 - 08.2023
Job overview
- Retains and manages vendors on products and mechanics E&O claims; Receives assignments, reviews claim and policy information, and evaluates coverage issues, draft coverage letters
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
PHEAA fedloan servicing
Accounts receivable specialist
08.2021 - 03.2022
Job overview
- Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
- Creates invoices according to company practices; submits invoices to customers
- Maintains and updates customer files, including name or address changes, mergers, or mailing attentions
- Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent account holders to request payment
- Creates reports regarding the current status of customer accounts as requested
- Researches customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Artsy Couture
Administrative assistant/ Data entry
08.2020 - 08.2021
Job overview
- Provides administrative support to ensure efficient operation of the office
- Answers phone calls, schedules meetings and supports visitors
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results
- Exhibits polite and professional communication via phone, e-mail, and mail
- Supports the team by performing tasks related to organization and strong communication
- Provides information by answering questions and requests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Millersville Catering
Banquet server
10.2017 - 03.2020
Job overview
- Assist with the complete setup and breakdown of the banquet area
- Relay food and beverage orders
- Maintain a high level of cleanliness and awareness of sanitary practices
- Anticipate guests' needs and exceed customer service expectations
- Maintain composure in a fast-paced environment.
Assurant
Material processor
05.2017 - 08.2017
Job overview
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools
Education
University of PhoenixTempe, AZ
No Degree from Project Professional CERTIFICATION
07.2024
University Overview
manage projects successfully by applying a broad theoretical and technical understanding of the project management discipline.
Millersville University of PAMillersville, PA
B.S. Degree from Business Administration
01.2022
University Overview
Skills
- Proficient in Microsoft Word, slides, sheets, excel
- Complex thinker
- Account Administration
- Data Management
- Transaction monitoring
- Banking regulations knowledge
- Strong Work Ethic
- Problem-Solving
- Time Management
Certification
- Certified , PROJECT PROFESSIONAL
Timeline
Account Maintenance Specialist
Dentsply
08.2023 - Current
Medical Claims Specialist/ CSR
Trustmark Health Benefits
04.2022 - 08.2023
Accounts receivable specialist
PHEAA fedloan servicing
08.2021 - 03.2022
Administrative assistant/ Data entry
Artsy Couture
08.2020 - 08.2021
Banquet server
Millersville Catering
10.2017 - 03.2020
Material processor
Assurant
05.2017 - 08.2017
University of Phoenix
No Degree from Project Professional CERTIFICATION
Millersville University of PA
B.S. Degree from Business Administration
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